Madison Miner
Townsend
Summary
Versatile and dedicated, with a proven track record at Walgreens for enhancing pharmacy workflow and customer satisfaction through expert prescription filling and exceptional problem-solving skills. Excelled in team collaboration and pharmacy ethics, significantly contributing to a positive and efficient working environment. Demonstrated ability to adapt and thrive in diverse roles, from healthcare to customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Assistant Daycare Teacher
Grow And Learn Child Care
08.2021 - 09.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
Restaurant Hostess
Applebee's
06.2021 - 10.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate Degree in Nursing -
Delaware Technical Community College
DE05-2027
Skills
- Team collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Prescription filling
- Pharmacy ethics
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- First Aid Certification
Timeline
Pharmacy Technician
Walgreens
09.2023 - Current
Assistant Daycare Teacher
Grow And Learn Child Care
08.2021 - 09.2023
Restaurant Hostess
Applebee's
06.2021 - 10.2021
Associate Degree in Nursing -
Delaware Technical Community College
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