Maeva Taila

• First point of contact for VIPs, corporate, and high-profile clients, delivering professional and personalised service
• Managed group bookings and coordinated with travel agencies and tour operators
• Liaised with corporate clients and internal teams to meet operational requirements
• Assisted with planning and on-site support for corporate events
• Managed front desk operations, including calls, emails, scheduling, and inquiries
• Resolved guest concerns calmly while maintaining high service standards

- I prioritized greeting customers warmly, with the aim of providing a positive and smooth check-in experience. By fostering a welcoming atmosphere, I aimed to create lasting impressions that encouraged guest satisfaction and loyalty.

- I meticulously register guest information in the hotel database to maintain accuracy and uphold data integrity. This diligence was essential for providing personalized services and ensuring that all staff members had access to up-to-date information.

-I also addressed customer questions while escalating issues and complaints to management when necessary. This approach ensured that concerns were handled appropriately and reinforced our commitment to exceptional service delivery.

- Ensuring guest comfort is paramount in the hospitality industry, as it directly influences guest satisfaction and loyalty. A proactive approach to addressing guests' needs and requests not only enhances their experience but also fosters a welcoming atmosphere.

-Creating and organizing reservations through various online travel agencies which is vital for ensuring a seamless guest experience in the hospitality industry. Effective management of these reservations not only meets the diverse needs of guests but also optimizes occupancy rates.

- Organizing group bookings and meeting rooms for businesses showcases an individual's capability to manage complex logistics efficiently. This aspect of hospitality requires meticulous planning and coordination to accommodate varying requirements for different groups.

-Calculating billings accurately and providing detailed transaction reports demonstrates attention to financial accuracy and transparency, essential qualities in maintaining trust with clients.

-Demonstrated expertise in updating financial transactions, leveraging a robust foundation in accounting principles.

-Ensuring verified identification and payment preferences of guests is crucial in maintaining a secure and efficient hospitality environment. By meticulously verifying these details, I contributed to the establishment's credibility while enhancing guest satisfaction through tailored service experiences.

- I prioritized the upkeep of reception areas, ensuring they remained clean and tidy. This attention to detail was instrumental in creating consistently positive first impressions for arriving guests, fostering an inviting atmosphere that encouraged return visits.

-Collaboration with housekeeping and maintenance teams was vital in addressing guest needs promptly. By facilitating effective communication among departments, I ensured that any issues were resolved swiftly, thereby enhancing the overall guest experience.

-Answering and transferring calls to designated recipients efficiently.