Films
Magda Witczyk-Klebach
Customer & Order Management Specialist
Eching
Summary
Dynamic Customer Service Specialist with a strong foundation in specialized tasks and a proven history of delivering results through targeted initiatives. Expertise in implementing effective strategies that enhance operational efficiency and align with team objectives, complemented by strong problem-solving and order management skills. Over 10 years of hands-on experience in the SAP GUI field, demonstrating a commitment to excellence and continuous improvement in customer service delivery. Adept at fostering positive relationships and driving team success through innovative solutions and a proactive approach.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Specialist Operations & Support
Sharp
01.2024 - Current
- SAP system maintenance for LED projects and sales orders: data entry, production/purchasing coordination, dispatch, invoicing and monthly revenue recognition
- Customers’ support with processing letters of credit
- Assisting Section Manager and the general support team with export documents and products authorizations: COO, IECEE
- Processes documentation updates
Sales&Customer Relations Coordinator
WorkSmart
07.2022 - 12.2023
- SAP system maintenance: LED projects and sales orders, data analysis, reporting, monthly revenue recognition coordination
- Export documents coordination
- Section Manager’s support
Contract Manager/Customer Support Manager
Top itservices AG
07.2021 - 06.2022
- SAP maintenance: orders entry, monthly invoicing, reporting
- Communication with clients, implementing problem solving strategies
- Quality assurance and Key Account Manager’s support
Inside Sales Assistant
SchahlLED Lighting GmbH
11.2020 - 01.2021
- Administrative work: correspondence, brochure printing and dispatch, telephone communication, customers’ documentation preparation, carrying out inventory
- Data maintenance and changes to customers’ master data in Microsoft Dynamics (Navision) and in PowerPoint presentations
- Tracking of demo positions at customers’ premises including retrieval
Maternity leave
01.2017 - 11.2020
Senior Project Coordinator
IBM GSDC Poland
01.2014 - 12.2016
- Management of change-management projects, including project status reporting, stakeholder communication, onboarding of new project managers and conducting risk assessments
Human Resources Service Center Specialist
Northgate Arinso Polen
09.2008 - 12.2013
- Responsible for managing the SAP HR module including document processing, SOC1 analyses, reporting, SOP development, customer communication, data maintenance, employee onboarding and project time budgeting
Trainee Sales Department
Valeo Equipements Electriques Moteur
01.2008 - 06.2008
- Customer support including offer preparation, database maintenance, as well as customer acquisition and retention
Education
SAP S/4HANA – S4H00Berblick - Online Training
SAP
02.2026
LED-Training - undefined
Sharp NEC Display Solutions Europe
12.2024
Trade Finance Kompakt: Letter of credit - Online Training, Inhouse
Deutsche Bank
10.2023
Master of English Philology - undefined
University of Silesia
Poland06.2006
Bachelor of Arts - undefined
1st English Teacher Training College
Poland06.2004
A-level certificate - undefined
Mikołaj Kopernik Secondary school
Poland05.2001
Skills
Proficient in managing customer relationships
Quality assessment
Proficient in team collaboration
Advanced client engagement skills
Promoting information sharing
Document organization
Experienced in SAP GUI operations
Interpersonal communication skills
Analytical problem-solving
Strong focus on accuracy
Strategic task management
Data-driven decision making
Interests
Books
Mind–body awareness and self‑care
Intercultural experiences through travelling and meeting new people
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved success through effectively supporting:
- onboarding new Team members
- preparing SOCs
- processes analysis and improvement
- knowledge transfer
Timeline
Specialist Operations & Support
Sharp
01.2024 - Current
Sales&Customer Relations Coordinator
WorkSmart
07.2022 - 12.2023
Contract Manager/Customer Support Manager
Top itservices AG
07.2021 - 06.2022
Inside Sales Assistant
SchahlLED Lighting GmbH
11.2020 - 01.2021
Maternity leave
01.2017 - 11.2020
Senior Project Coordinator
IBM GSDC Poland
01.2014 - 12.2016
Human Resources Service Center Specialist
Northgate Arinso Polen
09.2008 - 12.2013
Trainee Sales Department
Valeo Equipements Electriques Moteur
01.2008 - 06.2008
LED-Training - undefined
Sharp NEC Display Solutions Europe
Master of English Philology - undefined
University of Silesia
Bachelor of Arts - undefined
1st English Teacher Training College
A-level certificate - undefined
Mikołaj Kopernik Secondary school
SAP S/4HANA – S4H00Berblick - Online Training
SAP
Trade Finance Kompakt: Letter of credit - Online Training, Inhouse
Deutsche Bank