Magdolna Herczeg
FLEET,Hampshire
Summary
I am a dedicated professional with extensive experience of working with people and dealing with vendors and customers. I am a highly effective communicator with good problem solving skills. I am self-motivated and open to learning new skills
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Sales Order Processing Supervisor
mpo Global Trade UK Ltd
Fleet , Hampshire
11.2022 - Current
- Responsible for all landed frozen stock received from our suppliers be entered onto the Navision Stock system, including transfer of frozen stock between warehouse
- .Ensure that all frozen and consignment stock records are up to date and that stock reports reconcile each week back to the appropriate warehouses
- Check all purchase invoices of frozen product against Purchase orders to ensure pricing and delivery quantities are correct
- Day to day management of the Sales Order Processing Administrators
- Processing of sales orders in a timely manner, escalating issues to Head of Supply Chain where appropriate
- Ensure that an ongoing two -way dialogue is maintained with the customer to moderate demand expectations
- Follow up on any discrepancies in regards to Warehouse stock and escalate where applicable
- Produce order statistics and reports when required
- Investigate errors and proactively work to improve our services
- Assist with traceability investigations
- Improve business processes to ensure customer service levels are achieved
- Identify opportunities for continuous improvement and optimize performance to deliver business effectiveness and cost efficiency
- Encourage and help drive the site's food safety culture, to help prevent deviation in the process that impacts the safety, quality and legality of our products
- Oversaw multiple supply chain functions to facilitate business operations, including warehouse and logistics management.
Sales Order Processing Supervisor
Creative Foods Europe Ltd
Camberley, Surrey
04.2018 - 10.2022
- My role as Sales order Processing Supervisor was transferred over to mpo Global Trade
- Delivered outstanding customer service to achieve high satisfaction levels.
- Managed email inbox to respond to customer enquiries within target timeframes.
- Communicated clearly and calmly with people from different backgrounds.
- Entered order data onto computer system accurately.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
Event Assistant
Copland Events Ltd
Camberley, Surrey
01.2001 - 03.2022
- Raised purchase orders and ensured invoices were processed
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Planned large-scale events such as trade shows, conferences and meetings.
- Identified and engaged prospective business clients to increase corporate bookings.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Communicated reservation confirmations to guests via post and email.
- Processed payments and online bookings with zero error.
Telemarketing and Sales Admin
Unico Components Ltd
Guildford, Surrey
01.2014 - 12.2017
- Handled inbound telephone calls from interested customers.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Maintained and recorded customer information in database.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Acted as first point of contact for customer issues and queries.
- Source information on potential customers
Data Entry Clerk
Mulberry Recruitment Services Camberley
Camberley, Surrey
09.2013 - 12.2013
- Verified data accuracy and validity through regular audits.
- Managed documents within company databases, keeping accurate records of critical information.
- Maintained accurate records by regularly reviewing and updating client files and databases.
- Organised, sorted and verified input data against original documents.
- Sent completed entries to Data Managers for evaluation and final approval.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Photocopied, scanned and printed relevant data for manager.
- Examined data to detect errors and discrepancies.
Department Manager
H&M
Camberley, Surrey
10.2010 - 09.2013
- Enforced first-class workmanship among staff for successful delivery of targets.
- Championed adherence to operational best practices and company policies.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Recruited and trained department staff to boost employees productivity.
- Encouraged all employees within department to present positive, exemplary image to customers.
Assistant Manager
Zizzi
Camberley, Surrey
09.2007 - 10.2010
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Enforced company policies and guidelines for all employees.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Education
A-Levels - High School
Frankel Leo High School
Hungary 09.1992 - 06.1996
Skills
- Ability To Work Under Pressure
- Attention To Detail
- Fast Learner
- Good Time Keeping
- Logistics, Quality Control
- Invoicing, Credit Controlling
- Purchasing, Stocktaking, Reconciliations,
- Commercial understanding
- Excellent verbal and written communication skills
- Order management and processing
- Keen problem solver
- Utilizing data for customer satisfaction
- Staff supervision
- Staff Management
- Cost reduction
Interests
HOBBIES & INTERESTS, Football, Walking, Films, Reading
Languages
Hungarian
Native
Timeline
Sales Order Processing Supervisor
mpo Global Trade UK Ltd
11.2022 - Current
Sales Order Processing Supervisor
Creative Foods Europe Ltd
04.2018 - 10.2022
Telemarketing and Sales Admin
Unico Components Ltd
01.2014 - 12.2017
Data Entry Clerk
Mulberry Recruitment Services Camberley
09.2013 - 12.2013
Department Manager
H&M
10.2010 - 09.2013
Assistant Manager
Zizzi
09.2007 - 10.2010
Event Assistant
Copland Events Ltd
01.2001 - 03.2022
A-Levels - High School
Frankel Leo High School
09.1992 - 06.1996
Similar Profiles
Michael TaabaviMichael Taabavi
Trade Advisor - Infrastructure & Energy at UK-Department for Business & TradeTrade Advisor - Infrastructure & Energy at UK-Department for Business & Trade
Witness SitoleWitness Sitole
Trade Advisor at UK Department for International TradeTrade Advisor at UK Department for International Trade
Shreya ChughShreya Chugh
HR Manager at Trade Stallion (52nd Ltd UK)HR Manager at Trade Stallion (52nd Ltd UK)