Summary
Overview
Work History
Education
Skills
Projects in Amazon
Certificates & Courses
Contact
Education
Languages
Certificates Courses
Timeline
Generic
Maged Ali

Maged Ali

ICQA Lead -Data Analyst- Escalation Specialist
Liverpool

Summary

Hardworking ICQA skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 6 years of industry experience. Demonstrated success in contributing to team objectives. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening, and organisational talents. Physically fit and adaptable with the capability to work in various work environments. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.

good experience to Managing a team of more than 40 workers because I was working alone in the night shift

As well as writing reports and finding the root causes of defects in inventory, such as

Daily, Weekly, Net, Large and Grouse adjustment

dashboards such as(CC/SRC-piles .... )

I have as well many projects in ICQA Which was the reason for developing the workflow in ICQA as IRDR project that reduced DPMO in week 26 to zero........ech

Overview

23
23
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

ICQA Team Lead - Escalation Specialist-Data Analys

Amazon
04.2024 - Current
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
  • Escalated customer issues to management for appropriate action to be taken.

ICQA Team Led

Amazon-Gera
08.2022 - Current
  • Conducted training sessions for new team members on ICQA, Gatekeeping processes and procedures
  • Led team of ICQA analysts to identify and resolve inventory discrepancies
  • Implemented process improvements to increase accuracy and efficiency in inventory control
  • Collaborated with cross-functional teams to address and resolve any issues or challenges within ICQA
  • Analyst and find root cause in Overage or shortage in inventory
  • Contact and support other departments to ensure maximum of quality in inventory that reduced defect in inventory to 15%
  • Created reports such as (delay and gross Adjustment, Inbound and Outbound reports )

Data Analyst

Railway
01.2018 - 07.2020
  • Proficient in SQL and data manipulation, with experience in extracting and analyzing large datasets
  • Skilled in data visualization using Tableau and presenting insights to key stakeholders
  • Strong background in statistical analysis, hypothesis testing, and predictive modeling techniques
  • Extensive experience in data cleaning, standardization, and quality assurance to ensure accurate analysis results.

ICQA Team Lead

Gucci
02.2015 - 03.2017
  • Led team of ICQA specialists to meet and exceed production targets
  • Developed and implemented process improvements resulting in increased efficiency and quality 13% more
  • Trained and mentored new team members to ensure consistent performance and knowledge transfer
  • Collaborated with cross-functional teams to address and resolve inventory discrepancies and system issues.

Area Manger

Hermes
06.2012 - 02.2015
  • Successfully managed and maintained network infrastructure for large-scale corporate environment
  • Implemented and optimized network security measures to ensure data integrity and privacy
  • Demonstrated expertise in troubleshooting and resolving network issues to minimize downtime
  • Collaborated with cross-functional teams to design and implement new network solutions and upgrades.

Software Engineer Manger

Oncode Srl
07.2009 - 07.2011
  • Managed a team of software engineers to successfully deliver projects on time and within budget
  • Led the design and development of a scalable and robust software architecture
  • Implemented agile methodologies and streamlined processes to improve team efficiency and productivity
  • Collaborated with cross-functional teams to gather requirements, prioritize tasks, and ensure effective communication.

IT Specialist

Amoez Group
09.2006 - 01.2007
  • Managed and maintained company's network infrastructure, ensuring smooth operation and minimal downtime
  • Successfully implemented and managed cybersecurity systems, preventing data breaches and unauthorized access
  • Provided technical support to employees, troubleshooting hardware and software issues
  • Led IT projects, such as system upgrades and migrations, resulting in increased efficiency and productivity.

Web Developer

Almoez Group
08.2005 - 09.2006
  • Developed responsive websites using HTML, CSS, and JavaScript for optimal user experience
  • Implemented cross-browser compatibility and accessibility features to ensure seamless functionality across different platforms
  • Proficient in front-end frameworks like React and Angular, enhancing website performance and enhancing user interactivity
  • Collaborated with design teams to create visually appealing websites and implemented SEO strategies for better search engine ranking.

Lecturer

Cairo University
01.2002 - 06.2004
  • Developed and implemented innovative teaching methods, resulting in improved student performance and engagement
  • Demonstrated expertise in [subject area] through publications, conference presentations, and research projects
  • Received positive student evaluations consistently, highlighting strong communication and mentoring skills.

Education

Master of Science - Data Analyst

University of Bologna
09.2014 - 05.2015

Master of Science - Computer Science

Politecnico Di Torino
04.2001 - 03/2009

Diploma in business management - Business Management

Thebes Adademy

Bachelor of Science - Computer Science

Thabes Accadmy For Science
04.2001 - 04/2002

Skills

  • Standard Operating Procedures
  • Microsoft Office
  • ISO Standards
  • 5S methodology

Projects in Amazon

• IBPS Damage land

Situation I noticed that many expensive items in damage land only because something like damage or defect in package and they were be there for months waiting to gatekeeping to sort them and the works throw there are many Heavy units over them that cause to damage completely the units this will causes huge losses with numbers          Task and solution to Loss prevention

Action, I put plan to sort items in damage land to 3 categories expensive and electronics items this must sort in less than 24 hours and must be treated as a high class units and must keep in special place Then items with damage package or defective must sort in maximum 3 days

Result Loss prevention with more than 90%


I've created numerous QuickSight projects, including:

These projects can provide you with an overview of my knowledge and experience within ICQA. Moreover, these initiatives have contributed significantly to improving our KPIs by enabling us to more effectively identify and address associate performance gaps.

OB Weekly Report

https://us-east-1.quicksight.aws.amazon.com/sn/dashboards/76b6a93c-1d3e-404f-b680-7730fc9dcec6/views/48c9189c-734a-4bde-842f-84454c64400d?directory_alias=amazonbi


IB Weekly Report

IRDR Pod Transfer Defects by Source FC

https://us-east-1.quicksight.aws.amazon.com/sn/dashboards/0626948a-f721-4670-8cc0-bb00a985eac4/views/bc7d2db8-5bac-47c1-a83b-1bd7b6218755?directory_alias=amazonbi


Pick Daily Report

https://us-east-1.quicksight.aws.amazon.com/sn/dashboards/d3b176cc-921e-4aa6-b077-03a9ea1a61b0/views/e1078c0c-42c5-428c-9061-940d5e1f6cf7?directory_alias=amazonbi


Stow daily report

https://us-east-1.quicksight.aws.amazon.com/sn/dashboards/d588b6b3-313f-40ad-9ab5-77a83f0adee3/views/21240f5b-c26b-453e-99a2-85ba0d087ea0?directory_alias=amazonbi


• Cubiscan Project (Please ask for more information)

• Gatekeeping Project (Please ask for more information) 

• Main Damageland Project (Please ask for more information)

• ICQA GK Area Project (Please ask for more information)

• IRDR DPMO Zero



Certificates & Courses

• Six Sigma Yellow Belt Path. 

• Project Management Foundations. 

• Statistics Foundations: The Basics. 

• Lean Six Sigma: Analyst, Im prove, and Control Tools. 

• Operational Excellence Foundations. 

• Quality Management Foundations. 

• CompTIA Network+.

Contact

Liverpool, L6 6BD United Kingdom

Education

Egypt,Italy,Italy

Languages

4,4,4,6

Certificates Courses

  • Adhere to strict safety and quality standard
  • Hard worker under stress
  • AWS
  • Power BI
  • SQL Server - Python
  • CSS
  • HTML
  • Visual Basic
  • ASP
  • C,C++
  • Javascript
  • Perl
  • Data structures
  • Computing system
  • Network protocol
  • My SQL
  • Microsoft(Word-ExelAccess)
  • Windows and Lunix
  • Gera

Timeline

ICQA Team Lead - Escalation Specialist-Data Analys

Amazon
04.2024 - Current

ICQA Team Led

Amazon-Gera
08.2022 - Current

Data Analyst

Railway
01.2018 - 07.2020

ICQA Team Lead

Gucci
02.2015 - 03.2017

Master of Science - Data Analyst

University of Bologna
09.2014 - 05.2015

Area Manger

Hermes
06.2012 - 02.2015

Software Engineer Manger

Oncode Srl
07.2009 - 07.2011

IT Specialist

Amoez Group
09.2006 - 01.2007

Web Developer

Almoez Group
08.2005 - 09.2006

Lecturer

Cairo University
01.2002 - 06.2004

Master of Science - Computer Science

Politecnico Di Torino
04.2001 - 03/2009

Bachelor of Science - Computer Science

Thabes Accadmy For Science
04.2001 - 04/2002

Diploma in business management - Business Management

Thebes Adademy
Maged AliICQA Lead -Data Analyst- Escalation Specialist