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Maged Helm
Professional Hotel Director Of Rooms / Director Of Operations
Moosburg A.d. Isar, Munich Bavaria
Summary
Qualified, enthusiastic, and confident professional with over 25 years of experience in hotels industry, at different levels of responsibility. I have a high level of familiarity with multi-cultural populations, diverse people, and the life experiences of other cultures, suitable as an observer and assistant in a variety of countries with understanding of diverse protocols. Excellent time management skills, Self-disciplined, motivated, and able to work under time-pressure and toward deadlines guiding a team to reach company's vision and goals.
Overview
26
26
years of professional experience
Work History
Cluster Director of Rooms Division
H-Hotels.com GmbH (H4 & H2 Hotels Munich Messe)
Munich
11.2022 - Current
- Trained new employees on standards and hotel procedures
- Upheld high standards for customer service and led by example
- Reviewed housekeeping supply charts and inventories
- Inspected rooms for damages and sufficient housekeeping practices
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Oversaw day-to-day operations of 535 Hotel Rooms with staff of 56 employees.
Assistant Hotel Manager - Rooms Division
Munich Airport Marriott Hotel
Munich
08.2021 - 11.2022
Front Office Manager
Ninety-Nine Hotel Munich Airport
Munich
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
Munich
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
Munich
07.2018 - 06.2019
Cluster Director of Rooms Division
Habara Group for Hotels & Restaurants (3 Houses)
Manama
10.2015 - 06.2018
- As the Director of Rooms, my responsibilities encompass all related operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, Spa & Security and Safety Teams.
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
Hurghada
12.2014 - 10.2015
- As the Director of Rooms, my responsibilities encompass all related operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, and Recreation, Animation, Spa & Security and Safety Teams.
Front Office Manager
Kempinski Hotel Soma Bay
Hurghada
06.2013 - 12.2014
Front Office Manager (Act. Rooms Division Manager)
Concorde El Salam International Hotel
Cairo
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
Sharjah
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
Dubai
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
Cairo
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
Cairo
07.2003 - 12.2004
Royal Club Coordinator (Front Office Rep. for VIP Floors)
Le Royal Meridian Cairo Tower
Cairo
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
Cairo & Hurghada Branch's
03.1999 - 03.2002
Education
Bachelors - Accounting & Business Management
Ain Shams University
Cairo, EgyptSkills
Employee Development
Accomplishments
- Rooms Division Management Training Certified (House Keeping, Laundry & Front Office).
- Leadership Skills - IDI institution Ireland & Ministry of Tourism Egypt.
- Service Excellence - IDI institution Ireland & Ministry of Tourism Egypt.
- Modern Management Training - Ministry of Tourism Egypt.
- First Aid Certified.
- Service Excellence Training.
- PMS - Opera Configuration.
- Hotel Openings Team Experience.
Personal Information
Nationality: German
Date of Birth: 12/20/1975
Marital Status: Married with 1 Child
Software
Opera PMS
Fidelow
Micros Hotel F&B system
POS cashiering system
Languages
English
Bilingual or Proficient (C2)
German Deutsche
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Cluster Director of Rooms Division
H-Hotels.com GmbH (H4 & H2 Hotels Munich Messe)
11.2022 - Current
Assistant Hotel Manager - Rooms Division
Munich Airport Marriott Hotel
08.2021 - 11.2022
Front Office Manager
Ninety-Nine Hotel Munich Airport
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
07.2018 - 06.2019
Cluster Director of Rooms Division
Habara Group for Hotels & Restaurants (3 Houses)
10.2015 - 06.2018
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
12.2014 - 10.2015
Front Office Manager
Kempinski Hotel Soma Bay
06.2013 - 12.2014
Front Office Manager (Act. Rooms Division Manager)
Concorde El Salam International Hotel
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
07.2003 - 12.2004
Royal Club Coordinator (Front Office Rep. for VIP Floors)
Le Royal Meridian Cairo Tower
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
03.1999 - 03.2002
Bachelors - Accounting & Business Management
Ain Shams University
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