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Maged Helm
Professional Hotel Director Of Rooms / Director Of Operations
Moosburg A.d. Isar, Munich Bavaria
Summary
Qualified, enthusiastic, and confident professional with over 25 years of experience in hotels industry, at different levels of responsibility. I have a high level of familiarity with multi-cultural populations, diverse people, and the life experiences of other cultures, suitable as an observer and assistant in a variety of countries with understanding of diverse protocols. Excellent time management skills, Self-disciplined, motivated, and able to work under time-pressure and toward deadlines guiding a team to reach company's vision and goals.
Overview
26
26
years of professional experience
Work History
Cluster Director of Rooms Division
H-Hotels.com GmbH (H4 & H2 Hotels Munich Messe)
Munich
11.2022 - Current
- Trained new employees on standards and hotel procedures
- Upheld high standards for customer service and led by example
- Reviewed housekeeping supply charts and inventories
- Inspected rooms for damages and sufficient housekeeping practices
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Oversaw day-to-day operations of 535 Hotel Rooms with staff of 56 employees.
Assistant Hotel Manager - Rooms Division
Munich Airport Marriott Hotel
Munich
08.2021 - 11.2022
Front Office Manager
Ninety-Nine Hotel Munich Airport
Munich
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
Munich
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
Munich
07.2018 - 06.2019
Cluster Director of Rooms Division
Habara Group for Hotels & Restaurants (3 Houses)
Manama
10.2015 - 06.2018
- As the Director of Rooms, my responsibilities encompass all related operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, Spa & Security and Safety Teams.
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
Hurghada
12.2014 - 10.2015
- As the Director of Rooms, my responsibilities encompass all related operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, and Recreation, Animation, Spa & Security and Safety Teams.
Front Office Manager
Kempinski Hotel Soma Bay
Hurghada
06.2013 - 12.2014
Front Office Manager (Act. Rooms Division Manager)
Concorde El Salam International Hotel
Cairo
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
Sharjah
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
Dubai
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
Cairo
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
Cairo
07.2003 - 12.2004
Royal Club Coordinator (Front Office Rep. for VIP Floors)
Le Royal Meridian Cairo Tower
Cairo
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
Cairo & Hurghada Branch's
03.1999 - 03.2002
Education
Bachelors - Accounting & Business Management
Ain Shams University
Cairo, EgyptSkills
Employee Development
Hotel Management System Opera PMS, POS Micros, Fidelio
Rooms Division Management
Operational Efficiency
Clerical Support
Constructive Feedback
Improvement Plans
Employee Supervising
Public Relations
Manage Budgets
Performance Strategies
Customer Satisfaction
Front Office Operations
Customer Needs Assessments
Guest Services
Office Administration
Guest Complaint Resolution
Concierge Services
Housekeeping
Budget Implementation
Policies and Procedures
Anticipates guest's needs making sure guests are always priority Team Development
Ability and knowledge to develop future managers Heavily involved in Revenue and Hotel Budget
Create and achieving Property KPI
Making sure to reduce and maintain a reasonable P&L
Accomplishments
- Rooms Division Management Training Certified (House Keeping, Laundry & Front Office).
- Leadership Skills - IDI institution Ireland & Ministry of Tourism Egypt.
- Service Excellence - IDI institution Ireland & Ministry of Tourism Egypt.
- Modern Management Training - Ministry of Tourism Egypt.
- First Aid Certified.
- Service Excellence Training.
- PMS - Opera Configuration.
- Hotel Openings Team Experience.
Personal Information
Nationality: German
Date of Birth: 12/20/1975
Marital Status: Married with 1 Child
Software
Opera PMS
Fidelow
Micros Hotel F&B system
POS cashiering system
Languages
English
Bilingual or Proficient (C2)
German Deutsche
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Cluster Director of Rooms Division
H-Hotels.com GmbH (H4 & H2 Hotels Munich Messe)
11.2022 - Current
Assistant Hotel Manager - Rooms Division
Munich Airport Marriott Hotel
08.2021 - 11.2022
Front Office Manager
Ninety-Nine Hotel Munich Airport
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
07.2018 - 06.2019
Cluster Director of Rooms Division
Habara Group for Hotels & Restaurants (3 Houses)
10.2015 - 06.2018
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
12.2014 - 10.2015
Front Office Manager
Kempinski Hotel Soma Bay
06.2013 - 12.2014
Front Office Manager (Act. Rooms Division Manager)
Concorde El Salam International Hotel
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
07.2003 - 12.2004
Royal Club Coordinator (Front Office Rep. for VIP Floors)
Le Royal Meridian Cairo Tower
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
03.1999 - 03.2002
Bachelors - Accounting & Business Management
Ain Shams University