Maged Lotfy
Moosburg A.d. Isar
Summary
Profile :
Qualified, enthusiastic and confident professional with over 24 years of experience in hotels industry, at different levels of responsibility.
I have a high level of familiarity with multi-cultural populations, diverse people, and the life experiences of other cultures; suitable as an observer and assistant in a variety of countries with understanding of diverse protocols.
Excellent time management skills, Self-disciplined, motivated, and able to work under time-pressure and toward deadlines guiding a team to reach company's vision and goals.
Specialties :
- Anticipates guest's needs making sure guests are always priority. Team Development.
- Ability and knowledge to develop future managers. Heavily involved in Revenue and Hotel Budget.
- Create and achieving Property KPI.
- Making sure to reduce and maintain a reasonable P&L.
Overview
25
25
years of professional experience
Work History
Cluster Rooms Division Manager
H-Hotels.com GbmH. (H4 & H2 Hotels Munich Messe)
11.2022 - Current
- Trained new employees on standards and hotel procedures.
- Upheld high standards for customer service and led by example.
- Reviewed housekeeping supply charts and inventories.
- Inspected rooms for damages and sufficient housekeeping practices.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 535 Hotel Rooms with staff of 56 employees.
Assistant Hotel Manager
Munich Airport Marriott Hotel
08.2021 - 11.2022
Front Office Manager
Ninety Nine Hotel Munich Airport
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
07.2018 - 06.2019
Director of Rooms Division
Habara Group For Hotels & Restaurants, (3 Hotels - Diva, Royal Phoenicia & Days Inn)
10.2015 - 06.2018
As the Director of Rooms, my responsibilities is encompass all related operational departments &activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry
- Spa & Security and Safety Teams.
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
12.2014 - 10.2015
- As the Director of Rooms, my responsibilities is encompass all related operational departments &activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, and Recreation, Animation, Spa & Security and Safety Teams.
Front Office Manager
Kempinski Hotel Soma Bay
06.2013 - 12.2014
Front Office Manager (Act. Rooms Div. MGR)
Concorde El Salam International Hotel
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
07.2003 - 12.2004
Royal Club Coordinator ( Front Office VIP Floors)
Le Royal Meridian Cairo Tower
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
03.1999 - 03.2002
Education
Bachelor in Accounting & Business Management - Accounting And Business Management
Faculty of Commerce - Ain Shams University
Cairo, Egypt06.1998
High School Degree - Thanawi Amma
Tabary El Hegaz High School
Cairo, Egypt07.1993
Skills
- Employee Development
- Hotel Reservations
- Rooms Division
- Operational Efficiency
- Clerical Support
- Constructive Feedback
- Improvement Plans
- Employee Supervising
- Public Relations
- Manage Budgets
- Property Management Systems Knowledge
- Performance Strategies
- Customer Satisfaction
- Front Office Operations
- Customer Needs Assessments
- Guest Services
- Office Administration
- Guest Complaint Resolution
- Concierge Services
- Housekeeping
- Budget Implementation
- Policies and Procedures
Accomplishments
- Rooms Division Management Training Certified (House Keeping, Laundry & Front Office).
- Leadership & Human Recourses – IDI institution Ireland & Ministry of Tourism Egypt.
- Service Excellence – IDI institution Ireland & Ministry of Tourism Egypt.
- Leadership Skills Training - Ministry of Tourism Egypt.
- Modern Management Training - Ministry of Tourism Egypt.
- Concorde El Salam Hotel Cairo, Egypt.
- First Aid Certified.
- Service Excellence Training.
- PMS - Opera Configuration.
- Hotel Openings Team Experience.
Additional Information
- Nationality: German.
- Marital Status: Married with 1 Child.
- E-Mail: m.samir36@hotmail.com
- Skype ID: migo10006
- Date of Birth: 20th December 1975
Languages
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Cluster Rooms Division Manager
H-Hotels.com GbmH. (H4 & H2 Hotels Munich Messe)
11.2022 - Current
Assistant Hotel Manager
Munich Airport Marriott Hotel
08.2021 - 11.2022
Front Office Manager
Ninety Nine Hotel Munich Airport
01.2020 - 08.2021
Front Office Manager
Grand Excelsior Hotel Munich Airport
06.2019 - 01.2020
Student - German Language Courses
Goethe-Institute
07.2018 - 06.2019
Director of Rooms Division
Habara Group For Hotels & Restaurants, (3 Hotels - Diva, Royal Phoenicia & Days Inn)
10.2015 - 06.2018
Director of Rooms Division
The Desert Rose Resort (1000 Rooms)
12.2014 - 10.2015
Front Office Manager
Kempinski Hotel Soma Bay
06.2013 - 12.2014
Front Office Manager (Act. Rooms Div. MGR)
Concorde El Salam International Hotel
10.2009 - 06.2013
Front Office Duty Manager (Act. Asst. FOM)
Millennium & Copthorne Hotels
05.2007 - 10.2009
Front Office Supervisor
Hilton Dubai Jumeirah
04.2006 - 05.2007
Senior Tour Operator
Abanoub for Tourism & Hotels
12.2004 - 04.2006
Front Desk Supervisor (Act. Duty Manager)
JW Marriott Mirage City Cairo
07.2003 - 12.2004
Royal Club Coordinator ( Front Office VIP Floors)
Le Royal Meridian Cairo Tower
04.2002 - 04.2003
Assistant Tour Operator & Tour Operator
Regency for Tourism and Hotels
03.1999 - 03.2002
Bachelor in Accounting & Business Management - Accounting And Business Management
Faculty of Commerce - Ain Shams University
High School Degree - Thanawi Amma
Tabary El Hegaz High School
Similar Profiles
Promise UdeajaPromise Udeaja
Human Resources Manager at Classic Munich Hotels and ResortsHuman Resources Manager at Classic Munich Hotels and Resorts
Luca PalestroniLuca Palestroni
Baker/assistant at Meren GBMHBaker/assistant at Meren GBMH
Ali Asgar SalehAli Asgar Saleh
Assistant Conference & Awards Coordinator at Messe FrankfurtAssistant Conference & Awards Coordinator at Messe Frankfurt