Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maggie Dong

Bear

Summary

Dedicated wait staff and customer service representative with a proven track record in delivering exceptional guest experiences. Skilled in problem-solving, collaboration, and efficient organization.

Overview

2
2
years of professional experience

Work History

Wait Staff Member

Kungfu Hotpot
Newark, DE
08.2024 - 03.2026
  • Provided attentive customer service in fast-paced dining environment.
  • Assisted in menu knowledge to enhance guest experience and satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Resolved customer inquiries and complaints to maintain positive dining atmosphere.

Customer Service Representative

Hung Vuong Food Market
Newark, DE
05.2024 - 02.2026
  • Resolved customer inquiries and complaints, ensuring timely and effective solutions.
  • Assisted customers with product selection and provided detailed information on offerings.
  • Processed transactions accurately using point-of-sale systems while maintaining cash handling protocols.
  • Collaborated with team members to enhance store operations and customer experience.
  • Trained new staff on customer service best practices and operational procedures.

Education

Bachelor of Science - Nursing

University of Delaware
Newark, DE
05-2029

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Exceptional customer service

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Wait Staff Member

Kungfu Hotpot
08.2024 - 03.2026

Customer Service Representative

Hung Vuong Food Market
05.2024 - 02.2026

Bachelor of Science - Nursing

University of Delaware
Maggie Dong