Maggie Kern
Harbeson
Summary
Hardworking professional with proven customer service skills, specifically in the food service industry. Ability to multitask, effectively manage time, collaborate with coworkers, problem solve, and work in a fast-paced environment. Strives to meet customer needs, and can work with tables of all sizes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Ruby Tuesday
Freedom
01.2025 - 08.2025
- Provided excellent customer service to create a pleasant dining experience.
- Took and put in customer orders accurately and in a timely manner.
- Answered customers' questions regarding the menu or their dining experience.
- Maintained a clean and safe environment in my dining section
- Fullfilled all side work requirements at the beginning and end of my shift
- Handled cash and credit transactions accurately and efficiently
- Upsold menu items to guests
- Operated POS system to input orders, split bills, calculate totals, and provide receipts
- Communicated with other team members in the restaurant to problem-solve and prevent problems altogether
Delivery Driver
Pizza Hut
York
12.2022 - 05.2024
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Delivered pizzas promptly to customer locations using designated routes.
- Communicated effectively with customers regarding order status and special requests.
- Handled cash transactions accurately during delivery and at the store.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Education
High School Diploma -
Dallastown Area High School
Dallastown06-2022
Some College (No Degree) - Social Work
Commonwealth University of Pennsylvania-Lock Haven
Lock HavenSkills
- Customer service
- Cash handling
- Order processing
- POS operation
- Route navigation
- Team collaboration
- Time management
- Conflict resolution
- Safety compliance
- Order management
- Special dietary requirements
- Food safety practices
- Menu memorization
Certification
- Question, Persuade, Refer (QPR) Training (Suicide Prevention)- 2023
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Ruby Tuesday
01.2025 - 08.2025
Delivery Driver
Pizza Hut
12.2022 - 05.2024
High School Diploma -
Dallastown Area High School
Some College (No Degree) - Social Work
Commonwealth University of Pennsylvania-Lock Haven
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