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Mahdi Palizdar
Customer Analyst
Chemnitz
Summary
More than 10 years of job experience as Customer satisfaction specialist. Worked on projects involving customers satisfaction, customer service, customer relationship management, and customer surveys. Was responsible for designing and implementing customer satisfaction projects and surveys, handling customers request and collecting customers information.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Research Assistant
TU Chemnitz
Chemnitz
01.2021 - Current
- Planned, modified and executed research techniques, procedures and tests.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
- Generated data models and performed analysis to produce reports outlining results
- Performed statistical, qualitative and quantitative analysis
- Collected research data through experimentation, surveys and leading focus groups
- Scheduled appointments with test subjects over phone and through email
- Worked with principal investigators to coordinate qualitative research
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications
Part Time Job - Packing
Pixxprint Company
11.2020 - 12.2020
Customer Service
Vappiano Restaurant, Restaurant
Chemnitz
06.2020 - 11.2020
Freelancer Researcher
Personal Scientist
Tehran
01.2017 - 01.2019
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Satisfaction Expert
Iran Khodro Spare Parts and After-Sale Services Co. (ISACO)
Tehran
01.2013 - 01.2017
- Designing and implementing customer satisfaction projects with using quantitative and qualitative methods
- Design and periodic implementation of customer surveys
- Qualitative interviews with customers regarding customer opinions about products
- Designing and implementing customer satisfaction surveys
- Conduct face-to-face and telephone interviews with customers regarding their products problems
- Collecting customer information
- Increased customer satisfaction by resolving issues
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Improved operations through consistent hard work and dedication.
Education Expert
Iran Zinc Mines Development Company
Tehran
01.2011 - 01.2012
- Reviewing and troubleshooting the company's executive bylaws
- Investigating and following up on the establishment of a comprehensive human resources system in the company
- Compilation and review of the audit plan of human resource of subsidiaries
- Checking and calculating the salaries of group manager
- Carried out day-to-day duties accurately and efficiently
- Created plans and communicated deadlines to complete projects on time
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Resolved problems, improved operations and provided exceptional service
- Used Microsoft Word and other software tools to create documents and other communications
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Customer Service Specialist
Iran Khodro Spare Parts and After-Sale Services Co. (ISACO)
Tehran
01.2007 - 01.2010
- Handling customer requests
- Collecting customer information
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed customer service improvement initiatives to decrease customer wait times
- Recorded product or service failure complaints and notified appropriate departments
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solution
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Ph.D. - Sociology
Technical University
Chemnitz, Germany 04.2020 - Current
Master of Science - Science, Anthropology
Islamic Azad University, And Research Branch
Tehran, Iran 04.2011 - 04.2015
Bachelor of Science - Social Science
Allameh Tabataba'i University
Tehran, Iran 04.2004 - 04.2009
Skills
MS Office
Questionnaire development
Research and analysis
Literature reviews
Research design
Research reporting
Report preparation
Complaint resolution
CRM
Creative problem solving
Written Communication
Problem-Solving
Flexible and Adaptable
Teamwork and Collaboration
Research methods
Field data collection
Data analysis
QA methodologies mastery
Survey Research Designing
Social analysis
Critical and analytical thinking
Quantity method
Quality method
Descriptive Research Designing
Report creation
Project Management
New project development
Accomplishments
- COURSES 2017
- Teamwork 2016
- Administrative correspondence and report writing
- Organizational behaviour 2015
- Principles and techniques of negotiation
- Customer relationship management 2014
- 5 S (workplace organization method)
- Organizational behaviour
- Customer-oriented behaviour
Interests
Baking
Running
Playing Music Instrument
Timeline
Research Assistant
TU Chemnitz
01.2021 - Current
Part Time Job - Packing
Pixxprint Company
11.2020 - 12.2020
Customer Service
Vappiano Restaurant, Restaurant
06.2020 - 11.2020
Ph.D. - Sociology
Technical University
04.2020 - Current
Freelancer Researcher
Personal Scientist
01.2017 - 01.2019
Customer Satisfaction Expert
Iran Khodro Spare Parts and After-Sale Services Co. (ISACO)
01.2013 - 01.2017
Master of Science - Science, Anthropology
Islamic Azad University, And Research Branch
04.2011 - 04.2015
Education Expert
Iran Zinc Mines Development Company
01.2011 - 01.2012
Customer Service Specialist
Iran Khodro Spare Parts and After-Sale Services Co. (ISACO)
01.2007 - 01.2010
Bachelor of Science - Social Science
Allameh Tabataba'i University
04.2004 - 04.2009