MAHESH VELAYUDHAN

• Event Configuration & QA Support: Execute the technical setup of in-game events, offers, and time-limited content, while collaborating closely with QA to resolve setup-related issues and ensure seamless delivery.
• Operational Excellence: Maintain and update critical LiveOps schedules, tools, and documentation to ensure alignment across Product, Design, and Analytics teams.
• Knowledge Management: Created and structured dedicated Confluence pages for Sales setup procedures and best practices, establishing a centralized knowledge base to standardize workflows and improve team efficiency.
• Performance Monitoring: proactively monitor live event performance metrics to flag irregularities, enabling rapid response to technical issues or data anomalies.
• Cross-Functional Collaboration: Serve as a bridge between game design and engineering, facilitating clear communication to keep game operations running smoothly day-to-day.
• Process Optimization: Support the continuous improvement of operational workflows, ensuring the game remains fresh and engaging for a global player base.

• Team Leadership: Directed daily project operations for a 10-15 member QA team, optimizing testing workflows to enhance efficiency and ensure high-quality product releases.
• Bug Lifecycle Management: Managed the bug lifecycle, prioritizing and strategically assigning reported issues to accelerate resolution and maintain project timelines.
• Documentation & Mentorship: Guided team members in thorough issue documentation, ensuring clarity and actionability of bug reports to accelerate development cycles.
• Team Performance Optimization: Provided critical performance feedback on QA team members to the Team Lead, directly contributing to enhanced team efficiency and successful project delivery.
• Reporting & Insights: Communicated project status and key insights through daily reports, enabling data-driven decision-making and contributing to overall project efficiency and success.
• Compliance Testing (TRC): Ensured product compliance with critical PlayStation™ Technical Requirements (TRC), mitigating risks and facilitating successful game publishing.

• Test Execution & Analysis: Executed in-depth product analysis and test case development, directly contributing to more robust and stable product releases.
• Defect Documentation: Authored high-quality bug reports with detailed documentation and comprehensive analysis, improving clarity and accelerating developer understanding and fixes.
• Cross-Functional Collaboration: Collaborated extensively with cross-functional development teams to streamline testing processes and improve overall product stability.
Test Analyst Bengaluru Area, India | November 2019 - May 2021
• Defect Identification: Acquired foundational knowledge in software testing, mastering effective defect identification and precise reporting crucial for product integrity.
• Quality Assurance Standards: Developed a strong understanding of product quality assurance processes and best practices, focusing on maintaining high product quality standards.
• Bug Reporting: Honed skills in crafting clear, concise, and detailed bug reports, facilitating efficient resolution and contributing to faster product iterations.