Mahir Bouzallif
Receptionist
Köln
Summary
I have strong skills in improving guest experiences and making front desk operations run smoothly. At Leonardo Royal Hotel, I used my excellent communication and problem-solving abilities. I focused on helping guests with their accommodations and am good at using Microsoft Word and Excel. My work helped keep the service quality high, making sure guests were happy and everything worked efficiently.
Overview
2
2
years of professional experience
Work History
Professional Training as Hotel Specialist
Leonardo Royal Hotel
Köln
2022.08 - Current
• Assisted in front desk operations, including check-ins, check-outs, and managing guest reservations.
• Handled guest inquiries, requests, and complaints in a professional manner.
• Collaborated with housekeeping and maintenance teams to ensure guest rooms were ready and maintained to high standards.
• Helped manage online and phone bookings, payments, and guest records.
Education
Vocational College - Professional Training As Hotel Spcialist
Berufskolleg Ehrenfeld
KölnBachelor Of Applied Arts - Arabic Studies
Mohamed 1st University
Oujda, Marokko07.2023
High School Diploma - Literature And Human Sciences
Al Baraka School
Marokko07.2011
Skills
Cash Handling
Travel coordination
Outstanding communication skills
Guest experiences
Problem-Solving
Guest accommodations
Microsoft Word / Excel
Languages
Arabic
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Upper intermediate (B2)
French
Beginner (A1)
Hobbies
• Passion for traveling and exploring different cultures.
• Interest in hospitality trends and guest services.
• Enjoy reading, particularly about history and cultures.
Timeline
Professional Training as Hotel Specialist
Leonardo Royal Hotel
2022.08 - Current
Vocational College - Professional Training As Hotel Spcialist
Berufskolleg Ehrenfeld
Bachelor Of Applied Arts - Arabic Studies
Mohamed 1st University
High School Diploma - Literature And Human Sciences
Al Baraka School
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