Mahmoud Yassin
Neu-Ulm
Summary
Experienced IT Professional with 8 years in IT infrastructure, network security, and enterprise hardware. Specialises in Hospitality IT, surveillance systems, and managed print services. Led technical teams as Assistant IT Manager, ensuring high system uptime. Based in Germany, offering strong WAN and LAN management skills, design and configuration expertise, and robust network security and VPN knowledge.
Overview
8
8
years of professional experience
Work History
IT-Administrator
Auto Mader GmbH
Ulm
03.2026 - Current
- Administered Active Directory, DNS, and DHCP while delivering Tier-2 technical support to resolve user issues efficiently.
- Managed Windows Server environments to maintain high-availability of network infrastructure.
- Facilitated transition process during company-wide economic restructuring by coordinating with departments to ensure smooth operations.
Assistant IT Manager
Pickalbatros Hotels
Egypt
10.2023 - 02.2026
- Managed Oracle Opera PMS and Suite8 systems, ensuring optimal functionality and user support.
- Optimised network security policies with FortiGate firewalls and Cisco switching to protect organisational data and maintain system integrity.
- Implemented new software systems, overseeing installation and training staff on functionalities to enhance efficiency.
- Led IT department for major hotel group, overseeing technical operations across multiple sites to ensure seamless service delivery.
Assistant IT Manager
Smart City International Schools
Egypt
04.2021 - 10.2023
- Administered IT infrastructure for over 500 users, ensuring reliable network stability.
- Implemented new software systems, overseeing installation and training staff on functionalities to enhance efficiency.
- Managed deployment of educational software and hardware upgrades, enhancing learning environments.
- Provided technical support and guidance, resolving complex issues to elevate user satisfaction.
Technical Support Team Leader
Hikvision (Upper Egypt)
Egypt
09.2019 - 03.2021
- Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Led technical teams to implement large-scale CCTV and IP surveillance solutions, ensuring effective monitoring and security enhancements.
- Specialised in integrating VoIP and IPTV within complex network architectures, optimising communication and entertainment services.
Technical Support & Maintenance Specialist
Canon
Egypt
01.2018 - 08.2019
- Delivered maintenance support for enterprise multifunction devices, ensuring optimal performance and reliability.
- Specialised in installing and integrating high-volume Canon printing solutions into existing networks.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Education
Bachelor of Laws (LLB) -
South Valley University
EgyptSkills
- Active Directory administration
- Network troubleshooting
- Network maintenance
- Network security management
- IP routing
- VLAN management
- Server administration
- Virtualization technology
- Infrastructure monitoring
- System configuration
- System optimisation
- Systems upgrades
- Data backup and recovery
- Application support
- Microsoft Office 365
- Security Management
- Risk Management
- Project management
- Technical reporting
- Technical reporting
Custom Section
- Google: Technical Support Fundamentals, 2025
- Packt: Networking Fundamentals & Network Access, 2025
- Coursera: Architecture and Virtualization, 2025
- Bachelor of Laws (LLB), South Valley University, Egypt
Personal Information
Available: Immediate
Languages
Arabic
Proficient
C2
English
Upper Intermediate
B2
German
Elementary
A2
Timeline
IT-Administrator
Auto Mader GmbH
03.2026 - Current
Assistant IT Manager
Pickalbatros Hotels
10.2023 - 02.2026
Assistant IT Manager
Smart City International Schools
04.2021 - 10.2023
Technical Support Team Leader
Hikvision (Upper Egypt)
09.2019 - 03.2021
Technical Support & Maintenance Specialist
Canon
01.2018 - 08.2019
Bachelor of Laws (LLB) -
South Valley University