Summary
Overview
Work History
Education
Skills
Software
Certification
Accomplishments
Timeline
Hi, I’m

Mai Dang

INTERNATIONAL BUSINESS STUDENT
Mainz
Mai Dang

Summary

Skilled communicator with experience in fast-paced environments, seeking to transition into new field. Developed expertise in content creation and media relations within dynamic and collaborative setting. Proven ability to transform complex datasets into actionable insights through expertise in SQL, Tableau, and advanced Excel. Experienced in thriving within multicultural environments and collaborating across functions to achieve measurable growth and enhance operational efficiency. Looking to leverage these transferable skills to drive success and innovation in new role.

Overview

2
years of professional experience
2
Certifications
3
Languages

Work History

Zenly (Snap Inc.)

Digital Marketing & Communications Intern
06.2022 - 02.2023

Job overview

  • Monitored and analyzed Key Performance Indicators (KPIs) across digital channels, delivering actionable insights that improved campaign conversion rates.
  • Conducted competitive analysis and social listening to identify emerging trends, contributing to the development of localized content strategies.

Gear Inc.

Customer Support Agent
06.2021 - 02.2023

Job overview

  • Managed high-volume communication (100+ tickets/day) while maintaining a 97.3% Quality Assessment (QA) score and 93.5% Customer Satisfaction (CSAT) rating.
  • Optimized internal workflows by authoring 40+ knowledge-base articles, reducing average handling time by 12%
  • Leveraged Zendesk to track user pain points and collaborated with product teams to enhance overall user experience.

Vietnam Chamber of Commerce and Industry

Project Support Assistant
08.2021 - 12.2021

Job overview

  • Facilitated strategic communication and coordination for 50+ domestic and international enterprises within national business initiatives.
  • Supported the organization of international trade forums, honing stakeholder management and cross-cultural communication skills.

Shinhan Finance

Financial Consultant Intern
11.2020 - 05.2021

Job overview

  • Exceeded sales targets by generating 50+ qualified leads weekly and closing 30 consumer loan contracts (500M VND total value).
  • Managed end-to-end loan application processes, from initial data collection to final dossier completion, adhering strictly to internal compliance and regulatory standards.

Education

Hochschule Mainz
Mainz, Germany

Master of Arts from International Business
04.2001

University Overview

ESCE Paris
Paris, France

from Exchange Semester
04.2001

University Overview

National Economics University
Vietnam

Bachelor of Science from Economics
04.2001

University Overview

Skills

Data analysis

Digital marketing strategy

Campaign management

Google analytics

Customer segmentation

Digital advertising

Skilled in Microsoft Office tools

Internal communications

Customer service

Cross-functional teamwork

Software

Tableau

SQL

Microsoft Office

HupSpot

Certification

Fundamentals of Financial Analysis - London Business School

Accomplishments

Accomplishments
  • Achieved 30% increase in Engagement Rate through social media channels: Facebook and Tiktok
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Fundamentals of Financial Analysis - London Business School

03-2026

Foundations: Data, Data, Everywhere - Coursera

03-2026
Digital Marketing & Communications Intern
Zenly (Snap Inc.)
06.2022 - 02.2023
Project Support Assistant
Vietnam Chamber of Commerce and Industry
08.2021 - 12.2021
Customer Support Agent
Gear Inc.
06.2021 - 02.2023
Financial Consultant Intern
Shinhan Finance
11.2020 - 05.2021
Hochschule Mainz
Master of Arts from International Business
04.2001
ESCE Paris
from Exchange Semester
04.2001
National Economics University
Bachelor of Science from Economics
04.2001

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Mai DangINTERNATIONAL BUSINESS STUDENT