Mai-Kim Ngo
Nürnberg,BY
Summary
Multilingual and culturally adaptable professional with experience in VIP hospitality, luxury retail, and childcare. Fluent in German, English, and Vietnamese, with intermediate French, combining strong communication skills with a unique bicultural perspective. Demonstrates excellence in customer service, teamwork, conflict resolution, and adaptability in high-pressure, multicultural environments. Committed to delivering seamless and professional service while fostering positive experiences for passengers and colleagues.
Overview
7
7
years of professional experience
Work History
Waitress (VIP Services)
Aramark Holding Deutschland GmbH
01.2025 - Current
- Delivered premium hospitality service to VIP guests, football players, sponsors, and their staff in exclusive stadium lounges.
- Ensured a seamless and discreet service experience in a high-pressure, international event environment.
- Handled demanding guests with professionalism, empathy, and strong problem-solving skills.
- Strengthened teamwork, stress-resilience, and communication in large-scale events.
Barista
AmRest Coffee Deutschland, Starbucks
06.2023 - 03.2024
- Prepared customized beverages to international brand standards in a fast-paced, multicultural environment.
- Maintained excellent customer service by ensuring accuracy, efficiency, and a welcoming atmosphere.
- Enhanced multitasking skills and adaptability during peak hours.
- Developed teamwork and time management in a dynamic service setting.
Apprentice
Wandererstraße Daycare
02.2022 - 07.2022
- Provided structured after-school care for children aged 6–10.
- Assisted with homework, organized outdoor activities, and guided group play.
- Mediated conflicts between children, fostering a calm and cooperative atmosphere.
- Strengthened problem-solving skills by finding quick solutions to everyday challenges.
- Practiced patience, clear communication, and leadership while supervising groups of up to 15 children.
Sales & Stock Assistant
Anson’s Herrenhaus GmbH & Co. KG (renowned Retail Chain for Premium Men’s Fashion)
08.2021 - 07.2022
- Assisted customers with high-end men’s fashion, offering personalized and professional service.
- Coordinated stock deliveries, returns, and merchandise organization with attention to detail.
- Gained product knowledge in luxury fashion and polished service etiquette.
- Strengthened interpersonal communication skills with a discerning clientele.
- Collaborated with team members to optimize product displays, improving customer engagement and sales potential.
Apprentice (6-month Part-time)
Mesale Sternenhimmel Kindergarten
09.2021 - 02.2022
- Took responsibility for supervising small groups of children independently.
- Engaged with children in educational play, art projects, and group discussions.
- Supported children with different needs, including those requiring extra attention and patience.
- Gained resilience and adaptability by managing unpredictable emotional situations (e.g., tantrums, separation anxiety).
- Built trust and strong relationships with children and their parents through empathy and reliability.
Apprentice
Mesale Sternenhimmel Kindergarten
02.2020 - 02.2020
- Helped organize creative learning activities, games, and storytelling for children aged 3–6.
- Assisted with daily routines such as preparing snacks and tidying group areas.
- Encouraged social interaction and inclusivity among children.
- Strengthened communication skills by adapting explanations to different age levels.
Apprentice
Diakonie Children’s Daycare
02.2019 - 02.2019
- Supported teachers with group activities for preschool children, ensuring a safe and caring environment.
- Assisted with daily routines such as meals, playtime, and rest periods.
- Learned to remain patient and attentive while supervising groups of energetic children.
- Developed an understanding of child behavior and the importance of empathy in care situations
Education
Vocational Training Certificate - Foreign Language Correspondence
Nürnberger Fremdsprachenschule
Nuremberg, Germany07-2025
Skills
- Customer Service Excellence: Experienced in serving VIPs, luxury retail clients, and fast-paced customer environments
- Multilingual Communication: Fluent in four languages with cross-cultural adaptability
- Cultural Awareness: Bicultural (Vietnamese heritage, German upbringing) with strong East–West adaptability
- Teamwork & Team-oriented Leadership: Skilled in group collaboration, conflict resolution, and inclusive communication
- Resilience & Flexibility: Thrives in dynamic, high-pressure environments with calm professionalism
- Empathy & Care: Unique childcare background adds strength in patience, emotional intelligence, and passenger care
Languages
German
Bilingual or Proficient (C2)
Vietnamese
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Waitress (VIP Services)
Aramark Holding Deutschland GmbH
01.2025 - Current
Barista
AmRest Coffee Deutschland, Starbucks
06.2023 - 03.2024
Apprentice
Wandererstraße Daycare
02.2022 - 07.2022
Apprentice (6-month Part-time)
Mesale Sternenhimmel Kindergarten
09.2021 - 02.2022
Sales & Stock Assistant
Anson’s Herrenhaus GmbH & Co. KG (renowned Retail Chain for Premium Men’s Fashion)
08.2021 - 07.2022
Apprentice
Mesale Sternenhimmel Kindergarten
02.2020 - 02.2020
Apprentice
Diakonie Children’s Daycare
02.2019 - 02.2019
Vocational Training Certificate - Foreign Language Correspondence
Nürnberger Fremdsprachenschule
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