Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mai-Kim Ngo

Mai-Kim Ngo

Nuremberg,BY

Summary

Multilingual hospitality professional with over 6 years of experience in VIP guest services, retail, and customer-facing roles. Fluent in German, English, and Vietnamese, with conversational French. Skilled at delivering exceptional customer experiences, handling inquiries efficiently, and maintaining composure in high-pressure environments. Known for empathy, clear communication, and creating a welcoming atmosphere for diverse clientele.

Overview

7
7
years of professional experience

Work History

Hospitality Agent (VIP Guest Services)

Aramark Holding Deutschland GmbH
01.2025 - Current
  • Delivered personalized, professional service to VIP guests, players, staff, and family members, ensuring high satisfaction during large-scale events.

Barista

AmRest Coffee Deutschland, Starbucks
06.2023 - 03.2024
  • Provided friendly, efficient service, prepared beverages to exacting standards, and resolved customer concerns in a fast-paced environment.

Sales & Stock Assistant

Anson's Herrenhaus GmbH & Co. KG
08.2021 - 07.2022
  • Assisted customers, managed stock, and maintained professional, attentive service to a diverse clientele.

Childcare Assistant

Various Daycares & Kindergartens
02.2019 - 06.2022
  • Supervised and engaged children aged 3–10 while communicating effectively with parents and handling challenges calmly.

Education

German State-Certified Vocational Certificate - Foreign Language Correspondence

Nürnberger Fremdsprachenschule
Nuremberg, Germany
07-2025

Skills

  • Customer Service Excellence
  • Multilingual Communication (German, English, Vietnamese, French)
  • Conflict Resolution & Complaint Handling
  • VIP & High-Profile Guest Service
  • Calmness under Pressure
  • Professionalism & Friendly Demeanor
  • Attention to Detail & Organization
  • Empathy & Interpersonal Skills
  • Cultural Sensitivity & Adaptability

Languages

German
Bilingual or Proficient (C2)
Vietnamese
Advanced (C1)
English
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Hospitality Agent (VIP Guest Services)

Aramark Holding Deutschland GmbH
01.2025 - Current

Barista

AmRest Coffee Deutschland, Starbucks
06.2023 - 03.2024

Sales & Stock Assistant

Anson's Herrenhaus GmbH & Co. KG
08.2021 - 07.2022

Childcare Assistant

Various Daycares & Kindergartens
02.2019 - 06.2022

German State-Certified Vocational Certificate - Foreign Language Correspondence

Nürnberger Fremdsprachenschule
Mai-Kim Ngo