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Associate Principal Engineer

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Experienced with system troubleshooting, network configuration, and hardware maintenance. Utilizes comprehensive technical knowledge to swiftly identify and resolve issues, minimizing downtime. Strong understanding of user support and customer service, ensuring optimal system performance and satisfaction.

I am an IT assertive with 9 of years’ experience in ICT industry under Management roles ,Java Development, Call Centre, Help Desk, Desktop Technical Support ,System Administration, System Support Engineer and currently an ICT Operational Service in UCC, I am versatile in Customer Support Service, Taking Initiative ,Effective Communication, Enthusiasm, interpersonal and Problem solving Skills, previously i have been awarded as the most customer focused employee in meeting the Sla and Ola and ensuring Customers Satisfactory, I have national diploma from Richfield Graduate Institute of Technologies and currently studying towards my Bsc Hon in IT its completed however still with the Institution due to finance, and I have tenacious and Proactive approach to my work and I am excellent in working with others to achieve a certain objective on time with excellence and sharing knowledge with the team.
Reliable System Support Engineer with comprehensive experience in providing technical support, diagnosing system problems, and implementing effective solutions. Possess strong skills in troubleshooting software issues, managing server infrastructures, and enhancing system performance. Committed to improving network efficiency and achieving customer satisfaction through seamless system operations. In past roles, have successfully reduced downtime, improved system functionality, and enhanced end-user experience.

Dedicated and technically proficient IT professional with a passion for problem-solving and a commitment to excellence. Possessing a solid foundation in information technologies and a track record of successfully navigating diverse technical environments. Experienced IT professional specializing in system support, known for effective communication and collaborative teamwork.

System Support Engineer with 1.5 years of experience in troubleshooting hardware and software issues, providing technical support, and ensuring smooth system operations. Skilled in system maintenance, user support, and resolving technical problems efficiently. Strong communicator with a focus on minimizing downtime and optimizing performance.

Majharul Islam Towsif

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System Support Engineer (Trainee)

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Master of Science - High Integrity Systems (Informatics)

Bachelor of Science - Software Engineering

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System Support Engineer (Trainee)

Bachelor of Science - Software Engineering

Master of Science - High Integrity Systems (Informatics)

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