Summary
Overview
Work History
Education
Skills
Certification
Projectsachievements
References
Work Preference
Software
Languages
Quote
Work Availability
Timeline
Hi, I’m

Makau Mutuku

Software Consultant
Haimhausen
Makau Mutuku

Summary

Experienced Salesforce Consultant with over 6 years of
Salesforce expertise and almost 10 years of combined CRM
technical implementation and consulting experience. Specializing in optimizing user engagement through strategic CRM roadmaps. Demonstrated success in leading cross-functional teams to enhance operational efficiency by leveraging data-driven insights.

Skilled in delivering end-to-end Salesforce solutions. Proven track record of designing scalable architectures and optimizing processes to drive business growth. Adept at
collaborating with cross-functional teams to translate business needs into innovative Salesforce implementations, including integrations, customizations, and user training.

8x Certified Salesforce professional passionate about leveraging technology to create impactful, client-centric solutions.

Overview

9
years of professional experience
10
Certification

Work History

Saleslive GmbH
Munich

Senior Salesforce Consultant
01.2022 - Current

Job overview

  • Execute multi-channel CRM strategies, enhancing productivity and automating key processes tailored to client needs
  • Collaborate closely with stakeholders to craft scalable roadmaps that align Salesforce capabilities with broader business goals
  • Lead the migration and integration of Salesforce products, ensuring smooth transitions with minimal operational disruption
  • Optimize Salesforce applications to significantly improve user experiences by addressing specific operational challenges
  • Conduct detailed assessments to identify challenges and propose effective future-state processes and solutions
  • Optimize client's CRM processes by identifying pain points and recommending strategic changes.
  • Analyze work to generate logic for new systems, procedures and tests.
  • Conduct data modeling, performance and integration testing.
  • Expedite project timelines through efficient task prioritization, resource allocation, and risk mitigation strategies.
  • Create proofs of concept for innovative new solutions.

Saleslive GmbH
Munich

Salesforce Consultant
01.2020 - 12.2022

Job overview

  • Designed and implemented tailored Salesforce solutions that meet specific client specifications, enhancing system performance
  • Conducted detailed requirements gathering sessions with stakeholders to ensure project objectives are aligned
  • Delivered extensive user training programs that boost end-user adoption and operational efficiency
  • Maximized Salesforce utilization through innovative configurations and critical third-party tool integrations
  • Offered comprehensive post-implementation support for smooth transitions and high client satisfaction

Saleslive GmbH
Munich

Business Analyst
10.2018 - 12.2019

Job overview

  • Conducted requirement elicitation sessions to accurately identify user needs and gather detailed enhancements for Salesforce
  • Created comprehensive functional documentation to ensure project alignment and clarity
  • Partnered with development teams to deliver tailored Salesforce solutions that meet stakeholder expectations
  • Enhanced communication between key users and project stakeholders for improved project execution
  • Evaluated business processes to pinpoint automation opportunities and boost Salesforce efficiency

Shore GmbH
Munich

Customer Acquisition & Success Manager
01.2018 - 09.2018

Job overview

  • Streamlined client onboarding processes to enhance user experiences and boost overall client satisfaction
  • Implemented data-driven strategies to effectively improve client retention metrics
  • Oversaw CRM systems to enhance customer interactions and operational efficiency
  • Boosted end-user satisfaction with tailored support strategies
  • Committed to best practices in customer service for consistent quality

Shore GmbH
Munich

Partner Account Manager
03.2017 - 12.2017

Job overview

  • Developed strategic partnerships to significantly enhance sales performance and market presence
  • Lead cross-functional teams to align partner objectives with the broader organizational goals
  • Increased partner engagement through effective communication and proactive management
  • Maintained partner relationships through regular performance reviews and feedback sessions
  • Negotiated terms to optimize partner agreements and drive revenue growth

Shore GmbH
Munich

Implementation Manager
07.2016 - 03.2017

Job overview

  • Oversaw CRM implementation projects to ensure seamless integrations, emphasizing strategies to enhance user engagement
  • Effectively managed client escalations, delivering timely resolutions to strengthen customer relationships
  • Advised clients on optimizing CRM software features to boost operational efficiency and end-user satisfaction
  • Conducted comprehensive training for end users on CRM functionalities, creating resources to encourage user adoption

Education

The Open University

BA (Honors) from International Studies

University Overview

Skills

CRM strategy

  • Data analysis and visualization
  • Process automation
  • Customer Journey Mapping
  • ROI Analysis
  • Integration techniques
  • Lead and opportunity management
  • Customer Engagement
  • Customer feedback analysis
  • Personalization Techniques
  • Customer Support Strategies
  • Data modeling
  • Implementation Solution Design
  • Workflow configuration
  • AppExchange solutions
  • Custom application development
  • User training and support
  • Reports and dashboards
  • Dashboard development

Project Management

  • Project Management and Analysis
  • Agile methodologies
  • Stakeholder Engagement
  • Data Management

Soft Skills

  • Communication and teamwork
  • Cross-Functional Collaboration
  • Active Listening
  • Persuasive Communication
  • Cultural Awareness
  • Team Collaboration

Certification

  • Salesforce Certified Associate - Salesforce
  • Salesforce Certified Marketing Associate - Salesforce
  • Salesforce Certified AI Associate - Salesforce
  • Salesforce Certified Administrator (SCA) - Salesforce
  • Salesforce Certified Platform App Builder - Salesforce
  • Salesforce Certified Service Cloud Consultant - Salesforce
  • Salesforce Certified Nonprofit Cloud Consultant - Salesforce
  • Salesforce Service Cloud Specialist Superbadge - Salesforce
  • Professional Scrum Product Owner I - Scrum.org
  • Professional Scrum Master I - Scrum.org
  • FinDock Salesforce Partner Implementation Certificate - FinDock

Projectsachievements

Projectsachievements
  • Salesforce Solutions Implementation, Conceptualized, executed, and maintained Salesforce solutions tailored to client needs, leading to enhanced system efficiency and user satisfaction aligned with key performance indicators.
  • Client Onboarding Optimization, Executed a comprehensive overhaul of client onboarding workflows, leveraging data-driven strategies to significantly elevate user experience and retention rates.
  • User Training Programs, Developed and implemented robust user training initiatives, enhancing end-user proficiency in Salesforce and driving higher adoption rates across all levels.

References

References
References available upon request.

Work Preference

Work Type

Part TimeFull TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work week

Software

Salesforce

FinDock

PDF Butler

Jira

Trello

Confluence

Languages

English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Availability
See my work availability
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Timeline

Senior Salesforce Consultant
Saleslive GmbH
01.2022 - Current
Salesforce Consultant
Saleslive GmbH
01.2020 - 12.2022
Business Analyst
Saleslive GmbH
10.2018 - 12.2019
Customer Acquisition & Success Manager
Shore GmbH
01.2018 - 09.2018
Partner Account Manager
Shore GmbH
03.2017 - 12.2017
Implementation Manager
Shore GmbH
07.2016 - 03.2017
The Open University
BA (Honors) from International Studies

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