Makayla Payne
Broken Arrow,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waitress/Bartender
Bonefish Grill Restaurants
05.2022 - Current
- Completed credit payments via card processing systems.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waitress
Silver Skillet Family Diner
05.2019 - 02.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Certified Nursing Assistant
Broadway Manor
01.2020 - 10.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05.2020
Skills
- Opening and Closing Procedures
- Service Quality
- Process Monitoring
- Table Monitoring and Turnover
- Courteous Phone Demeanor
- Cool Under Pressure
- Warm and Friendly
- Sanitation
- Conflict and Complaint Resolution
- Safe Handling Standards
- Customer Loyalty Programs
- Safety Regulations
- Verbal Communication
- Customer Service and Rapport
- Customer Experience Management
- Phone Inquiries
- Guest Satisfaction
- Inbound and Outbound Calling
- Google Sheets
Certification
- Certified nursing aide , broadway manor - 2020
Timeline
Restaurant Waitress/Bartender
Bonefish Grill Restaurants
05.2022 - Current
Certified Nursing Assistant
Broadway Manor
01.2020 - 10.2021
Restaurant Waitress
Silver Skillet Family Diner
05.2019 - 02.2023
High School Diploma -
Muskogee High School
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