MANDEEP RAI
WILMINGTON,DE
Summary
Highly organized and detail-oriented professional with a proven track record in client onboarding, project coordination, and team leadership. Expertise in managing cross-functional teams and optimizing workflows to deliver exceptional results in fast-paced environments. Recognized for strong interpersonal and communication skills, fostering relationships, resolving conflicts, and driving continuous improvement. Proficient in Salesforce, Slack, and Microsoft Office Suite, with a global perspective and cultural adaptability through fluency in English, Punjabi, Hindi, and Italian. Enhances the onboarding experience to ensure new hires are well-prepared and integrated into the organization.
Overview
6
6
years of professional experience
Work History
Senior Client Onboarding Specialist
Corporation Service Company
Wilmington, DE
09.2023 - Current
- Coordinated onboarding processes, guaranteeing timely fulfillment of client requirements and successful transitions for new clients.
- Coordinated efforts with cross-functional teams to refine processes, enhancing client interactions and elevating satisfaction levels.
- Administered Salesforce to oversee client cases, focusing on accurate documentation and timely resolution of client concerns.
- Facilitated timely responses to client inquiries, ensuring compliance with project requirements and deadlines.
- Mentored junior onboarding staff, fostering a collaborative team environment and knowledge sharing.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Assistant Manager
Urban Outfitters
Newark, DE
01.2022 - 09.2023
- Led and managed a team of Sales Associates, exceeding sales targets by 15% through strategic goal setting and team collaboration.
- Oversaw daily store operations, including scheduling, performance evaluations, and employee development.
- Enhanced workflows in collaboration with teams, reducing inventory discrepancies by 5%.
Sales Associate
Urban Outfitters
Newark, DE
10.2020 - 01.2022
- Contributed to sales goals through exceptional customer service and product knowledge.
- Supported inventory management and merchandising strategies to enhance customer experience.
Brand Merchandiser
League - Legacy L2 Brands
Newark, DE
09.2019 - 11.2019
- Supported merchandising strategy planning and execution based on market data.
- Collaborated with teams to optimize product assortment and sales performance.
Education
Bachelor of Science - Apparel Design, Functional Wearable Design
University of Delaware
Newark, DE05.2022
Skills
- Salesforce (Case Management, CRM)
- Microsoft Excel, Word, and PowerPoint
- Document Management Systems
- SharePoint
- Microsoft Tools
- Client Onboarding
Systems and Tools
Operations & Project Support
- Project Coordination
- Workflow Management
- Process Improvement
- Business Skills
- Stakeholder Communication
- Attention to Detail
- Problem Solving
Timeline
Senior Client Onboarding Specialist
Corporation Service Company
09.2023 - Current
Assistant Manager
Urban Outfitters
01.2022 - 09.2023
Sales Associate
Urban Outfitters
10.2020 - 01.2022
Brand Merchandiser
League - Legacy L2 Brands
09.2019 - 11.2019
Bachelor of Science - Apparel Design, Functional Wearable Design
University of Delaware