MANISH KUMAR
Berlin
Summary
Results-oriented Store Manager with 4 years of leadership experience in fast-paced retail settings. Led teams in achieving key performance indicators, optimising workforce planning, and controlling costs. Advanced from logistics operations to store management, ensuring high operational standards and compliance with quality and food safety regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Domino's Pizza
01.2024 - Current
- Directed store operations by coordinating sales performance, staffing, scheduling, operational efficiency, recruitment, KPI monitoring, inventory control, and audit preparation for effective daily functioning.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
Assistant Manager
Domino's Pizza
01.2022 - 01.2024
- Coordinated daily operations, including scheduling, inventory management, operational checks, and ensuring food safety compliance.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Shift Manager
Domino's Pizza
01.2021 - 01.2022
- Supervised shift operations, coordinated staff responsibilities to meet operational standards, maintained hygiene protocols, and ensured high service quality.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
Delivery Driver
Domino's Pizza
01.2020 - 01.2021
- Delivered customer orders efficiently while maintaining excellent customer service standards.
Logistics Associate
CIRC
03.2019 - 11.2019
- Supported logistics and warehouse operations, shipment coordination, inventory handling, and workflow efficiency.
Education
Bachelor's Degree - Marketing & Business Management
Arden University
Germany02-2024
Skills
- Store & Operations Management
- Sales Performance
- Budget management
- Logistics & Inventory Coordination
- Inventory coordination
- Quality compliance
- Audit preparation
- Performance optimisation
- Workforce planning
- Customer Service Excellence
- Team leadership
Languages
German
Intermediate
B1
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Proficient
C2
Certification
- CMI Level 5 Certificate in Management and Leadership
Timeline
Store Manager
Domino's Pizza
01.2024 - Current
Assistant Manager
Domino's Pizza
01.2022 - 01.2024
Shift Manager
Domino's Pizza
01.2021 - 01.2022
Delivery Driver
Domino's Pizza
01.2020 - 01.2021
Logistics Associate
CIRC
03.2019 - 11.2019
Bachelor's Degree - Marketing & Business Management
Arden University