Manisha Rathor
Erlangen
Summary
Passionate & dynamic individual with 15 years of diverse experience into end to end delivery of IT Projects by executing exceptional project management skills. Leading cross functional teams within Digital tech on Finance management, contract management & vendor management. Skilled in providing servant leadership in fast paced, deadline driven environments. Governed & supported IT Service management processes (Incident, Change and problem) using ITIL best practices. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tech Project Manager
Adidas
10.2021 - Current
- Established effective collaboration with respective stakeholders by understanding business requirements & aligning project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Successfully executed global projects rollouts simultaneously (MS teams rollout, WIN 10 rollout, application portfolio maintenance) in accordance with strategical decision & capacity planning.
- Led cross-functional teams to follow the schedule & resolve project issues by mitigate risks & dependencies.
- Prepared detailed reports on project status for stakeholders, ensuring transparency in each phase.
- Acting as key bridge between project teams & finance team to align on budget planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Contract management and financial stability by understanding business requirement, negotiation, handling challenges, raising requisition request with aligned SOW, ordering PO, invoices tracking.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Scrum Master
Adidas Group
07.2018 - 07.2019
- Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations
- Coaching scrum team consisting of geographically distributed team members to build high quality software & achieve faster time to market using agile methodologies
- Protect development team from outside distractions, impediments, team conflicts and maintain focus on product backlog project timeline
- Work closely with product owner in backlog management and continuous feature delivery
- Identifying risk, dependencies, and potential delay in release during daily stand up meetings & provide problem resolution & create transparency for product owner
- Educate and reinforce scrum methodology and agile framework to team members and stakeholders
- Direct and lead development team from project initiation through the delivery of final product
Major Incident Manager
LANXESS
08.2020 - 02.2021
- Smooth transition from planning to execution phase for Major Incident management process.
- Responsible for Leveraging technology to issue all communications and providing key stakeholder management
- Facilitating all investigation activities, meetings, and conference calls
- Handling end to end closure of Major Incidents within scope
- Matrix management of people, processes and resources including third party vendors to escalate for quick resolution
- Collaborated with cross-functional teams for faster incident resolution and improved service quality.
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
- Providing periodic major incident metrics reports to respective stakeholder
- Developed strong relationships with key stakeholders to facilitate smooth coordination during crisis situations.
Project Manager (Digital Transformation)
Infosys Technologies
- Preparing project plan and defining key milestones for Microsoft TEAMS roll out in adidas
- Executing workshops to define strategy, key milestones, approach, risks & dependencies, success factors, escalation matrix with support from core members of each stream
- Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
- Coordinating with network team for preparing the backbone infrastructure ready before actual deployment to ensure the smooth transition which includes: Network readiness (Internet, Firewall and WAN upgrades), assessment of all sites, updating results, propose upgrades if required, Meeting room readiness (devices in meeting room like Polycom, surface hub, new standard hardware equipment from different vendors & integration with TEAMS)
- Followed agile approach to execute parallel activities by the core members to achieve fast results & easy decision making for early cost estimations
- Managing client expectations by ensuring the delivery of the highest quality service
- Coordinating & follow up with different work stream owners to complete deliverables on time, define next actions, removing current obstacles & dependencies
- Supporting change transformation in defining adoption strategy, KPI's & tracking activities to increase MS TEAMS usage & popularity within organization
Project Manager (End Device Management)adidas AG
Infosys Technologies
07.2018 - 03.2019
- Optimizing, enhancing, and automating application release management process in end device management
- Integrating application release management (ARM) process to integrate ARM catalog with technologies managed by Enterprise architecture in Lean- IX tool with support from development team
- Testing of developed features and functionality of application release management process
- Alignment with various stakeholders (legal, data protection, IT security and labor relations etc.) to decide approval process for requesting a new technology & software package
- Preparing various reports and dashboards for target tracking
- Creating project charter to do alignments with stakeholders on project strategy, key milestones, approach, risks & dependencies, success factors, escalation matrix etc
- Coordination with stakeholders to identify main pain points in the process and did alignment with all process owners to define the next steps
SOC Service Manager (adidas AG)
Infosys Technologies
11.2016 - 06.2018
- Responsible for setting up a security operation center at offshore India location with support from facility, CCD, procurement team to make the infrastructure ready to start with operational services
- Leading a team of 37 members at onshore and offshore to ensure SLA targets are met for different operations teams within SOC (Firewall governance, L1 support team, Firewall ops team, CSIRT team etc.)
- Responsible for preparing & presenting monthly Service review to client for SOC to the client
- Coordinator between onshore and offshore teams to ensure all deliverable are achieved on time
- Handled resource and internal process management for SOC team using Infosys internal systems
Change Manager (Credit-Suisse)
Wipro Technologies
- Oversee overall change management process & governance using Service Now & BMC remedy tool
- Analyze classification and categorization of routine changes in the system
- Chairing CAB meetings to remove conflicts of events
- Sharing forward schedule of changes report to all stakeholders
- Optimization of existing change management process to perform GAP analysis
- Coordinating with engineering team to ensure all bugs are fixed and process is optimized
- Generating various decks for analyzing change KPI's for senior management review (directors, AVP, VP)
- Organized various user sessions to describe post release changes & process improvements done after each release
Remedy Developer
Credit-Suisse
- Responsible for developing, testing, and implementing customization in remedy ITSM7 (Change management tool) & prepare documentation like Functional specs, design docs, test cases and post release documentation using remedy tool
- Ensuring proper transition to the end users
- Doing business as usual and providing governance support to the end users
Senior IT Consultant
Infosys Ltd.
11.2016 - Current
Business Systems Specialist
Compucom
03.2016 - 10.2016
Change Manager (Analogic / Hubbell and Innova Post
CompuCom
03.2016 - 10.2016
- Accountable for governing Change Management Process for 3 accounts
- Acted as a coordinator between on-site manager and Client for process improvement and quality issue
- Performing GAP analysis for quality assurance
- Chairing CAB meetings and sharing forward schedule of changes
- Removing conflicts between teams to avoid any disruption to services
- Closely worked with Incident & problem mgmt
- Teams to improve service management SLA's
- Preparing reports in Service Now / excel etc
- For tracking change SLA's
Lead Consultant
Wipro Technologies
12.2007 - 06.2013
Software Engineer
Innovation India Pvt Ltd
05.2007 - 10.2007
Graphic Artist
Redhorns Pvt Ltd.
11.2006 - 04.2007
- Maintenance of the code of application in dot net
- Designing various images as per requirement in the application using dot net with c sharp
- Responsible for designing web pages for various websites using Adobe photoshop, flash and Dreamweaver
Education
B.TECH - Information Technology
Skills
- Project Management
- Project Planning & execution
- Stakeholder management
- Budgeting and forecasting
- Vendor management
- Capacity & resource planning
- Contract management
- ITIL Service Management
- Scrum Master
- Cross-Functional Collaboration
- Web designing
- Microsoft office
Certification
- ITIL V3 Foundation
- Certified Scrum Master
- PRINCE2 Practitioner
- ITIL Service Transition and Operation training Certified
- Web Designing & Development
Hobbies
Dancing, Singing and painting.
Timeline
Tech Project Manager
Adidas
10.2021 - Current
Major Incident Manager
LANXESS
08.2020 - 02.2021
Scrum Master
Adidas Group
07.2018 - 07.2019
Project Manager (End Device Management)adidas AG
Infosys Technologies
07.2018 - 03.2019
SOC Service Manager (adidas AG)
Infosys Technologies
11.2016 - 06.2018
Senior IT Consultant
Infosys Ltd.
11.2016 - Current
Change Manager (Analogic / Hubbell and Innova Post
CompuCom
03.2016 - 10.2016
Business Systems Specialist
Compucom
03.2016 - 10.2016
Lead Consultant
Wipro Technologies
12.2007 - 06.2013
Software Engineer
Innovation India Pvt Ltd
05.2007 - 10.2007
Graphic Artist
Redhorns Pvt Ltd.
11.2006 - 04.2007
Project Manager (Digital Transformation)
Infosys Technologies
Change Manager (Credit-Suisse)
Wipro Technologies
Remedy Developer
Credit-Suisse
B.TECH - Information Technology
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