Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Gym and playing cricket sport
Timeline
Generic

Manoj Kumar

Berlin

Summary

Experienced Food and Beverage operations manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 7 years of progressive leadership experience. Customer service-focused with strong expertise and content knowledge of beer, fine wines and spirits. experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

16
16
years of professional experience

Work History

Assistant Production Manager

Liefermeister GMBH
06.2022 - Current
  • Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
  • Assisted in reducing production costs by streamlining processes and eliminating waste.
  • Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
  • Successfully managed production activities to achieve on-time shipment of orders.
  • Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Food and Beverage operations Manager

Blvd Holding Private Limited
08.2013 - 04.2020
  • Oversaw all kitchen and food operations
  • Effectively coordinated daily operations, directed staff, and oversaw finances and inventories
  • Worked to provide customers with the highest quality food, beverage, and service experience.
  • Negotiated with vendors and suppliers to reduce costs and achieve profitability.
  • Coordinated employee schedules, payroll, and new hire training.
  • Developed waste-control policies to maintain profitable operations.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Maintained highest standards for beverage quality and service.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Trainee

The Les Amis Group
01.2012 - 04.2013
  • Worked to ensure a positive and hassle-free customer experience
  • Handled food with sanitation and safety in mind
  • Settled any customer disputes in a professional and pleasant manner
  • Identified and maximized sales opportunities, and increased customer retention rates.
  • Learned new materials, processes and programs quickly.
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Customer care Executive

IBM Daksh
08.2008 - 01.2010
  • Coordinated timely responses to online customer communication and resolve the issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Responded to customer inquiries and concerns within set deadlines.

Education

Master of Science - Leadership And Human Resourse Management

Gisma Business School
Berlin,Germany
04.2023

CTH Advance Diploma in Hotel Management -

Boston Business School
Singapore
2012

Master of Computer Applications (MCA) -

Maharshi Dayanand University
Haryana
07.2010

Certificate in Developing Enterprise Applications Using VC#.Net -

NIIT
Chandigarh(India)
07.2010

Msc.computer Science -

Maharishi Dayanand University
Haryana(India)
01.2009

Post Graduate Diploma in Computer Application -

Panjab University
Chandigarh (India)
04.2008

Skills

  • Employee Performance Evaluations
  • Performance Improvement
  • Staffing and Sales Reporting
  • Inventory Management
  • Monitoring Food Preparation
  • Quality Assurance
  • Investigating Complaints
  • Scheduling Staff
  • Team Leadership

Accomplishments

  • Achieved company targets by completing tasks with accuracy and efficiency.
  • Resolved customer issue through own experience.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
German
Beginner (A1)

Gym and playing cricket sport

I love to play cricket with my friends .furthermore I like to go gym to maintain my physical and mental health

Timeline

Assistant Production Manager

Liefermeister GMBH
06.2022 - Current

Food and Beverage operations Manager

Blvd Holding Private Limited
08.2013 - 04.2020

Trainee

The Les Amis Group
01.2012 - 04.2013

Customer care Executive

IBM Daksh
08.2008 - 01.2010

Master of Science - Leadership And Human Resourse Management

Gisma Business School

CTH Advance Diploma in Hotel Management -

Boston Business School

Master of Computer Applications (MCA) -

Maharshi Dayanand University

Certificate in Developing Enterprise Applications Using VC#.Net -

NIIT

Msc.computer Science -

Maharishi Dayanand University

Post Graduate Diploma in Computer Application -

Panjab University

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