Manuel Buñuel León
Senior Cabin Crew Member
Hamburg
Summary
Accomplished Senior Flight Attendant offering over 3 years in commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Focus on Aviation Safety and Safety Management Systems training.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Cabin Safety Officer
Marabu Airlines
10.2023 - Current
- Conducted Safety Management Systems (SMS) training and education to new Cabin Crew members and Flight Crew members.
- Provided regular work in IQSMS related to cabin safety reports creating classifications, analyzing root causes and promoting corrective actions to each of them.
- Developed and implemented monthly safety newsletters with safety insights, briefing topics and reminders.
- Collaborated with Training and Cabin Operations management to develop Safety Meetings to ensure guidelines were updated.
Senior Cabin Crew Member
Marabu Airlines
12.2023 - Current
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
Corendon Airlines Europe
04.2022 - 07.2022
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Flight Attendant
Lauda (Ryanair Group)
1 2021 - 4 2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Ensured safety and comfort of customers onboard aircraft.
Education
Master Degree - Society, Administration And Politics
Universidad Pablo De Olavide
Sevilla 04.2001 -
University Degree - Political Science And Government
Universidad Pablo De Olavide
Sevilla 04.2001 -
Skills
- Customer Service
Flight safety
Assertiveness
Revenue Generation
Passenger Assistance
Team Management
Emergency Procedures
Customer Service
Personal Information
- Age: 27
- Date of Birth: 10/23/96
Certificates
- Cabin Crew Attestation, Ryanair e Irish Aviation Authority (IAA)
- IQSMS CBT reporter training Certificate
- Aviation Safety Management Systems Implementation, SofemaOnline
- Teaching and Learning, Marabu Airlines
Timeline
Senior Cabin Crew Member
Marabu Airlines
12.2023 - Current
Cabin Safety Officer
Marabu Airlines
10.2023 - Current
Flight Attendant
Corendon Airlines Europe
04.2022 - 07.2022
Master Degree - Society, Administration And Politics
Universidad Pablo De Olavide
04.2001 -
University Degree - Political Science And Government
Universidad Pablo De Olavide
04.2001 -
Flight Attendant
Lauda (Ryanair Group)
1 2021 - 4 2022
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