Manuel Hetzel

• External and internal sales representatives for crushed stone, excavated material, ready-mix concrete, recycling management
• Negotiated terms and contracts with clients to maintain profitable sales and developed relationships with key personnel.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Established new accounts through cold calling and personal visits to potential customers.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Built strong client rapport to establish diversified network of connections.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.

Self-employment built up alone, initially with part-time work on an invoice basis at the company R.O.U.G.H, until sufficient profit was available and two warehouse workers and a programmer and graphic designer could be hired.
www.motounion.de

• Negotiations refunds from customers as well as suppliers
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed timely and effective replacement of damaged or missing products.
  Sought ways to improve processes and services provided.

• Sale of motorcycle accessories, technology and clothing
• Price calculation of the products
• Customer service
• Process complaints
• Item contents
• Discover and integrate new product trends

Web store :

• Design of the web store in terms of structure, image processing, updating and maintenance

sales Store:

• consulting and sale
• price calculation
• presentation of goods
  

Trade fair events :

• exibithion stand planning and concepting
• Stocking of goods
• cash accounting
• Planning, organization and realization of race events
  

Technical customer service :

• Parts modification/adjustment as well as repair
• In-house technical advice
• Complaint processing with goods control
• Handling of customer complaints (warranty)
• Processing of warranty claims to suppliers
• Customer support through service and assembly tips

• Fabricated products, jigs and fixtures according to prints and drawings.
• Programmed and operated CNC and manual machining equipment to finish product to shop order requirements, precision machined components, prints and drawings.
• Used micrometer, calipers, protractors and other measuring devices to perform machining.
• Repaired and maintained machine tools, fixtures and other production equipment.
• Calibrated and aligned machine components for proper functioning.
• Collaborated with engineers and other machinists to develop optimal machining processes.
• Developed jigs, fixtures and tooling to meet production requirements.

Industrial company and school vocational training as an industrial mechanic specializing in equipment and precision engineering