Summary
Overview
Work history
Education
Skills
Affiliations
Personal Information
References
Certification
Timeline
Generic
Marc David Wright

Marc David Wright

Leicester,LEC

Summary

Accomplished professional with expertise in employee management, staff training and development, and KPI monitoring. Demonstrates strong capabilities in customer service, visual merchandising, and sales forecasting. Proven track record in staff performance tracking and people management, with a focus on enhancing team sales performance. Adept at rota management and customer complaint management, aiming to leverage skills to drive organisational success.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Conservatory fitter

Self employed
Nottingham, East Midlands
03.2025 - Current
  • Organised workspace effectively maximising productivity during shifts.
  • Operated manual and automated tools, maintaining optimal performance levels.
  • Followed strict health and safety regulations for a safe working environment.
  • Inspected product quality through thorough examination of each component part.
  • Assembled intricate components to deliver high-quality products.
  • Interpreted blueprints accurately aiding in successful completion of projects.

Lead Customer Experience Manager

Sainsburys
Leicester, Leicester
08.2024 - 02.2025
  • Facilitated ongoing training sessions for employees at different skill levels.
  • Delivered excellent customer experiences through efficient complaint handling.
  • Implemented feedback mechanisms from customers into operational changes resulting in improved service delivery.
  • Identified opportunities for upselling and cross-selling, leading to increased sales revenue.
  • Coordinated closely with marketing teams on campaigns to increase brand exposure and awareness.
  • Improved brand loyalty with consistent and high-quality customer interactions.
  • Assessed performance metrics regularly, identifying opportunities for improvement in process.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Provided coaching support for staff members which resulted in enhanced performances.
  • Implemented loss prevention strategies for reducing shrinkage levels in store.
  • Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
  • Managed inventory for smoother operations.
  • Assisted in recruiting, hiring and onboarding store staff.

Team Support Manager

Marks & Spencer
Leicester, LCE
03.2020 - 08.2024
  • Implemented quality assurance measures to maintain service excellence.
  • Monitored employee and customer interactions to assess quality of service.
  • Coordinated support operations, aligning team efforts with organisational objectives.
  • Monitored team performance, providing constructive feedback and recognition where due.
  • Prepared schedules that maximised coverage during key hours.
  • Implemented and refined support processes to streamline workflow and enhance efficiency.
  • Got store waste to 1.1% within first two quarters, company standard 3%.

Retail Manager

Waitrose & Partners
Oadby, LEC
11.2016 - 11.2019
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Ran promotions and events in line with company standards.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Assisted in recruiting, hiring and on boarding store staff.
  • Decreased Customer online order exceptions by 10%.
  • Took Store Waste below company standard from 8% to 2.1% in first quarter.

Selling Assisant

John Lewis & Partners
Leicester, LCE
05.2010 - 11.2016
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Built lasting relationships with clients through customer service interactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Collaborated with sales managers to meet target quotas.

Education

NVQ Level 2 - Preparing & Serving Food

Leicester College
Leicester, LCE
09.2006 - 06.2008

NVQ Level 1 - Bakery Skills

Leicester College
Leicester, LCE
09.2005 - 06.2006

GCSEs - Secondary School

The Lancaster Academy
Leicester, LCE
09.2003 - 06.2005

Skills

  • Employee management
  • Staff training and development
  • KPI monitoring
  • Customer Service
  • Visual merchandising
  • Sales forecasting
  • Staff performance tracking
  • People Management
  • Rota management
  • Customer complaint management
  • Team sales performance management

Affiliations

  • Football Coaching
  • Reading
  • Gym
  • Walking
  • Music
  • Online Building games

Personal Information

References

References available upon request.

Certification

First Aid at work, Red Cross


Manual handling Trainer, Bradley

Timeline

Conservatory fitter

Self employed
03.2025 - Current

Lead Customer Experience Manager

Sainsburys
08.2024 - 02.2025

Team Support Manager

Marks & Spencer
03.2020 - 08.2024

Retail Manager

Waitrose & Partners
11.2016 - 11.2019

Selling Assisant

John Lewis & Partners
05.2010 - 11.2016

NVQ Level 2 - Preparing & Serving Food

Leicester College
09.2006 - 06.2008

NVQ Level 1 - Bakery Skills

Leicester College
09.2005 - 06.2006

GCSEs - Secondary School

The Lancaster Academy
09.2003 - 06.2005

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Marc David Wright