Summary
Overview
Work History
Education
Skills
Timeline
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Marcel Berger

Marcel Berger

Senior PM Amazon Physical Retail
Frankfurt

Summary

Senior PM at Amazon with a passion for retail, digitization and data - leading pricing, competitive intelligence, and customer value realization strategies for cutting-edge physical retail technologies like Just Walk Out, Amazon One, and Dash Carts.
Proven track record of developing global strategies, cultivating collaborative customer relationships, and exceeding customer satisfaction targets. Extensive experience in project management, B2B sales, strategic development, operational excellence, and people management.
Prior positions include senior management roles at Amazon EU, overseeing the launch of Amazon physical retail stores in the UK, and Project, Operations and Management roles at ALDI SÜD, driving operational excellence in stores, distribution centers, and cross-functional processes both in Germany and the UK.

Overview

12
12
years of professional experience

Work History

Senior PM - Senior PM Physical Retail

Amazon Physical Retail Technologies
05.2022 - Current
  • Develop and own commercialization and pricing strategies for Amazon's B2B Physical Retail Technologies (Just Walk Out | Amazon One | Dash Cart)
  • Cultivate relationships with key decision makers (C-level) in leading retail chain accounts to achieve long-term partnerships and sales growth
  • Consult customers and internal stakeholders on how to achieve their highest possible ROI with Amazon's products in retail and hospitality stores
  • Develop and own Amazon's global sales playbook for B2B sales of Physical Retail Technologies
  • Ensured strict adherence to established budgets by closely monitoring expenses throughout each stage of the project cycle.

Manager Central Ops PM Team Amazon 4 Star

Amazon
05.2021 - 04.2022
  • Launched Amazon 4 Star stores as a new business line of Amazon in the UK
  • Management of the project management team (8 Senior PM's), overseeing central store operations
  • Strategic development and implementation of programs and SOP's to improve the internal (employee) and external (customer) experience in stores
  • Ownership and development of strategic and operational KPI's for stores to drive positive P+L impact, driving positive ROI of stores within 3 months post launch
  • Ownership of stakeholder management between Operations, Supply Chain, Tech-Teams, Category Management, Marketing and Finance
  • Development and implementation of Go-To-Market (GTM) initiatives in stores
  • Full ownership of "peak readiness" in stores during Q4
  • Full P+L responsibility for Store Operations

PM Energy Management

ALDI SÜD
08.2020 - 05.2021
  • Management of the Project Management Team, consisting of 5 team members (PM, Engineer, Admin)
  • Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
  • Strategic buying of power and gas for the ALDI SOUTH group (2000+ stores)
  • Planning and controlling of energy related processes and KPI
  • Planning and controlling of energy audits (DIN ISO 50001) in 2000+ ALDI SÜD stores
  • Owning and Ensuring legal and procedural compliance of relevant processes

Area and Project Manager - Store Operations

ALDI UK
08.2018 - 08.2020
  • Responsible for 7+ stores in the Brighton area in terms of legal, organizational, and commercial interests
  • Full responsibility for learning and training as well as disciplinary and operational leadership of 250 employees
  • Continuous analysis of business processes and key metrics, moving my area from #61 to #2 in the UK (of 70 areas) on the balanced scorecard within one year
  • Identify staff vacancies and recruit, interview and select applicants
  • Support and leadership of store managers to improve sales, reduce losses, promote customer and staff satisfaction and ensure a high performance
  • Planning, monitoring and organizing store openings and store modernization

Ownership of cross-functional projects:
• Optimization of loss management and inventory processes for ALDI UK, reducing inventory losses by £3m in 2019
• Development of a mentoring program for 100+ junior Area Managers
• Supporting development of a Click & Collect concept for ALDI UK during the Covid pandemic
• Development and roll-out of an IT-supported, automated ordering process for ALDI UK, saving 5% of store management payroll per store
• Organizational support of the opening of the largest ALDI distribution center in the world

Area and Project Manager - Store Operations

ALDI SÜD
10.2012 - 07.2018
  • Responsible for 5+ stores in the Frankfurt/Main area in terms of legal, organizational, and commercial interests
  • Full responsibility for learning and training as well as disciplinary and operational leadership of 100 employees
  • Identify staff vacancies and recruit, interview and select applicants
  • Support and leadership of store managers to improve sales, reduce losses, promote customer and staff satisfaction and ensure a high performance
  • Planning, monitoring and organization of store openings and store modernizations

Ownership of cross-functional projects:

  • Cost optimizations of the ALDI Mörfelden distribution centre, driving inventory losses in stores down by 0.25% of sales
  • Ownership of implementation of new IT systems such as automated ordering solutions in all stores of the ALDI Mörfelden region
  • Ownership of store modernization of 50+ stores to ALDI's new store architecture
  • Internal energy auditor for the ALDI SOUTH group according to DIN EN ISO 50001, auditing 50+ stores/year
  • Development of a distribution and allocation system for "special buys", used across 150+ stores and reducing special buy wastage by 0.5% of sales

Education

Certificate - Entrepreneurship

London Business School
London
09.2020

Bachelor of Arts - Retail Management

DHBW Mannheim, Mannheim
Mannheim
09.2012

Bachelor of Arts - Business Administration

Open University
London
09.2012

Semester Abroad - International Business Management

Lord Ashcroft Business School
Cambridge
06.2011

Skills

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Timeline

Senior PM - Senior PM Physical Retail

Amazon Physical Retail Technologies
05.2022 - Current

Manager Central Ops PM Team Amazon 4 Star

Amazon
05.2021 - 04.2022

PM Energy Management

ALDI SÜD
08.2020 - 05.2021

Area and Project Manager - Store Operations

ALDI UK
08.2018 - 08.2020

Area and Project Manager - Store Operations

ALDI SÜD
10.2012 - 07.2018

Certificate - Entrepreneurship

London Business School

Bachelor of Arts - Retail Management

DHBW Mannheim, Mannheim

Bachelor of Arts - Business Administration

Open University

Semester Abroad - International Business Management

Lord Ashcroft Business School
Marcel BergerSenior PM Amazon Physical Retail