Marcel Jakob

Demonstrated leadership in guiding teams through clear communication, strategic and tactical planning, and effective people development. Skilled in mentoring talent, making sound decisions under pressure, and solving complex problems with a calm, structured approach. Strong adaptability and change‑management capabilities, ensuring smooth transitions and alignment during periods of uncertainty or organizational transformation.

Lead responsibility for global IT service governance, including SLA/KPI management, provider steering, and continuous service improvement. Strengthens collaboration across stakeholders, drives cost‑efficient service delivery, and ensures alignment with business goals. Builds and manages team structures in digital hubs, oversees hiring and onboarding, and establishes effective reporting and communication frameworks. Key driver of service harmonization, innovation, automation, and operational stability.

Led the harmonization of O2C requirement processes and improved provider performance through transparent communication and collaboration. Ensured adoption of redesigned processes across the business. Managed budgets, forecasts, and prioritization of work packages. Drove strategic initiatives with suppliers to support IT strategy and strengthen operational cooperation.

Redesigned the ERP Factory and Test Factory processes and transitioned the organization from a single‑provider to a multi‑provider model. Established governance structures, defined SLAs/KPIs, and ensured provider performance across ERP and testing services. Acted as the primary contact for all CoE‑related services, ensuring process compliance, effective escalation handling, and smooth integration of multiple providers into the factory model.

Designed and implemented a global test factory process with full governance. Managed knowledge transfer to providers and served as the central contact for all testing activities within the domain. Oversaw test provider performance, approved deviations from standard test approaches, and advised on tools, methodology, and provider management. Drove continuous improvement and KPI‑based steering of test services.

Roles: Project Lead AP/AR, Project Lead AP, Project Member AP/AR

Regions: Germany, France, China, Taiwan, Thailand, Japan, Australia, India, Hong Kong, Spain, Belgium, Italy, Switzerland, Greece

Extensive experience leading global SAP ERP rollouts (SAP ERP 6.0 / 4.7) across AP and AR functions. Responsibilities included:

• Migration of legacy systems into global SAP templates
• Planning and execution of testing phases
• Training of key users and end users
• Data migration of open items
• Onsite support and HyperCare across multiple countries
• Coordination of international teams and stakeholders

Demonstrated ability to deliver complex, multinational ERP transformations with consistent quality and operational readiness.

Provided technical support for all Bayer entities in financial processes, served as Implementation Manager for multiple systems (including basis and transport management activities), and established a support hub in Hong Kong and Barcelona, including onsite training and onboarding of new team members.