Marcelina Owono
Software Engineering Graduated
Hamburg
Summary
Data Analyst and Software Support Engineer with a strong background in cybersecurity awareness and remote work environments. Experienced in conducting high-level research, analyzing complex datasets, and providing technical support. Skilled in Python programming, problem-solving, and deriving actionable insights from user behavior and perceptions. Committed to leveraging technical and analytical expertise to drive data-informed decision-making and enhance cybersecurity measures.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Werk Student IT APS TIS TAD
Siemens Technology And Services Private
10.2023 - Current
- Conduct comprehensive data analysis to support digital transformation projects
- Develop and maintain Python scripts for data cleaning, preprocessing, and analysis
- Create data visualizations and dashboards using tools like Tableau or Power BI to communicate insights to stakeholders
- Collaborate with cross-functional teams to identify data-driven solutions for business challenges
- Assist in the implementation of machine learning models for predictive analytics
- Generate regular reports on key performance indicators (KPIs) for executive management
IT Student Assistant (Data Analysis Focus)
Gamescom Siemes Event
02.2024 - 08.2024
- Supported comprehensive research and analysis for one of the world's largest gaming conferences
- Assisted in the planning and decision-making processes by gathering and interpreting relevant industry data
- Contributed to a detailed analytical report on the World's Biggest Gaming Conferences, identifying key industry trends and opportunities
- Analyzed event data to provide insights for future event planning and strategy
- Collaborated with team members to develop data-driven recommendations for enhancing attendee experience and event operations
Account Manager & Technical Support
Icnea Tecnología S.L.
9 2022 - 10.2023
- Managed client accounts, ensuring high levels of customer satisfaction and retention
- Provided advanced technical support, troubleshooting complex software issues
- Analyzed and debugged code using Python to resolve software system errors, improving system stability
- Collaborated with development teams to implement and optimize software solutions
- Conducted root cause analysis on recurring issues, contributing to a 20% reduction in support tickets
- Developed and maintained documentation on common issues and their resolutions, enhancing the support team's efficiency
- Utilized data from support interactions to identify trends and suggest product improvements
Education
Master of Science - Software Engineering
University of Europe For Applied Sciences
Potsdam, Germany 04.2001 -
Bachelor of Science - Digital Business Management
University of Barcelona - CETT
Barcelona 04.2001 -
Skills
- Data Analysis & Interpretation
- Cybersecurity Awareness
- Python Programming
- Research Methodology
- Behavioral Analysis
- Technical Writing
- Problem-Solving
- Technical Support
- Remote Work Technologies
- Continuous Learning & Adaptation
Certification
Desinging and Building with Healthier Materials at Parsons School of Desing
Additional information
- Member of Data Science Club at University of Europe for Applied Sciences
- Regular attendee of data science webinars and online courses
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
German
Intermediate (B1)
French
Intermediate (B1)
Portuguese
Elementary (A2)
Software
High
Timeline
Desinging and Building with Healthier Materials at Parsons School of Desing
06-2024
Introduction to Creative AI at UAL Creative Computing Institute of Coding
06-2024
IT Student Assistant (Data Analysis Focus)
Gamescom Siemes Event
02.2024 - 08.2024
Werk Student IT APS TIS TAD
Siemens Technology And Services Private
10.2023 - Current
Master of Science - Software Engineering
University of Europe For Applied Sciences
04.2001 -
Bachelor of Science - Digital Business Management
University of Barcelona - CETT
04.2001 -
Account Manager & Technical Support
Icnea Tecnología S.L.
9 2022 - 10.2023
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