Marco Diaz

Delaware Park Casino Wilmington DE

• Manage daily operations of F/B Outlets including staff briefings, specials, and event coordinations.
• Oversee food, liquor, and beer operations ensuring timely execution on training and approvals.
• Ensuring proper protocols are followed daily through order Pre-Calculator requisitions.
• Delivering end-of-day reports, monitoring inventory control, and guaranteeing customer satisfaction.

• Managed front and back of house operations, including bar tables and hostess stand.
• Directly involved in staff training, performance evaluations, and satisfaction initiatives.
• Verified accurate reporting of inventory control while maintaining culinary and service standards.
• Collaborated with culinary team to deliver quality food and exceptional guest satisfaction.

• Supervised daily operations in a "4 Diamond Fine Dining" restaurant, bar, and cafe.
• Averaged $1.7 million in annual sales through excellent service, cost control, and team leadership.
• Managed wine inventory and beverage programs, in addition to product knowledge training and presentation.
• Trained new hires to ensure they were fully equipped for their roles.

• Supervised food and beverage operations while assisting with wedding and banquet event functions.
• Trained staff in safety, service standard, and inventory management.
• Accountable for creating food and liquor requisitions, overseeing product receipts, and ensuring quality and accuracy for all deliveries.

• Oversaw daily floor operations, maintaining service and operational standards.
• Managed liquor inventory, guest satisfaction, cash audits, and end-of-day reports.
• Responsible for securing the restaurant premises.