Marco Dreilich
Berlin
Summary
Over performer and results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiation, churn prevention, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
NinjaOne
01.2023 - Current
- Selected for the 2024 Presidents Club by consistently exceeding sales targets and driving strategic business growth.
- Effectively utilized Salesforce to document activities, accurately forecast opportunities, and ensure upsell and cross-sell.
- Maintained and increased client retention rate by providing exceptional customer journey, service, and needs anticipation.
- Managed a 1/4 million dollar portfolio of over 250 accounts, in four markets (UK, Portuguese, Spanish and German) ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
- Facilitating various weekly and monthly reports in addition to client and sales reports.
- Effectively utilize Salesforce to document activities, accurately forecast opportunities, and ensure upsell and cross-sell.
BUSINESS DEVELOPMENT AND SALES EXECUTIVE
Latin Trails
01.2022 - Current
- Increased revenue through strategic business development initiatives and strong client relationships.
- Experience in business partnerships with new markets leading to an increase in 15% of sales within three months.
- Executed short and long term financial strategies to optimize marketing strategies to improve cost management and expenses to lead business portfolio.
- Developed analysis and reports that highlighted business issues within business development, evaluating potential risks alongside identified key leads and profit opportunities.
- Multinational representation and business development in international trade shows with multiple stakeholders in Berlin, London, Marrakech, Panama and Ecuador.
PEOPLE AND TALENT MANAGEMENT
simplesurance
01.2021 - 01.2022
- Development of recruitment optimization process as well as outreach processes within the entire company.
- Automated and updated processes and existing documentation to improve time and data management.
- Interaction with Hiring Managers, HR and other key stakeholders ensuring a fit to the company´s profile.
- Developed and posted vacancy announcements by using online recruiting tools to attract qualified candidates and develop a solid talent pool for the company.
- Conducted structured onboarding processes for a successful integration of new employees.
BUSINESS DEVELOPMENT
ENWAY
07.2019 - 01.2021
- Spearheaded the prospecting of new customers through outbound and inbound funnels.
- Qualified prospects using BANT and needs analysis.
- Reported directly to management on contracts, sales objectives and analysis of current prospects.
- Software used: Hubspot, SalesViewer, Wiza, Hunter io, Zapier, Power Automate.
CONTENT MANGEMENT - Internship
idealo GmbH
11.2019 - 04.2020
- Supported Content Team Spain with screen content for third-party content used in layout development.
- Ensured content structuring and corrected data and process flows.
- Promptly attend to customer requests through the OTRS system to meet and achieve KPIs.
- Software used: CRM, SAP, CATAN (to create new products for the website and e-shops), Google Analytics, Swagger UI to verify price trends.
ASISTENT FINANCE & ORDER TO CASH
BAYER S.A
09.2016 - 06.2018
- Manage and perform trade operation activities in the Ops Accounting and Pharma Products area using SAP
- Responsible for integrity and legal management books and downstream reporting
- Responsible for end-to-end strategic and transactional OTC processes related to accounting, finance and operations
- Automated day to day OTC activities performed by operation accountants
Education
Master of Science - International Finance
Hochschule Für Wirtschaft Und Recht
04-2022
Bachelor of Arts - International Business
Hochschule Für Technik Und Wirtschaft Berlin
07.2021
Skills
- Account management
- Accounting
- Customer focused communication skills
- Customer service and client relations
- Excel
- JIRA
- Problem solving
- Python
- Salesforce
- SAP
- Teamwork and collaboration
Personal Information
- Nationality: Brazilian/Ecuadorian/German
Accomplishments
Presidents Club Winner, NinjaOne (2024)
- Recognized for outstanding sales performance and contribution to company growth.
- Achieved top-tier revenue and client success metrics, earning company recognition.
Hobbies and Interests
- Travel
- Classic guitar
- Hiking
- Swimming
- Surfing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
German
Advanced (C1)
Timeline
ACCOUNT MANAGER
NinjaOne
01.2023 - Current
BUSINESS DEVELOPMENT AND SALES EXECUTIVE
Latin Trails
01.2022 - Current
PEOPLE AND TALENT MANAGEMENT
simplesurance
01.2021 - 01.2022
CONTENT MANGEMENT - Internship
idealo GmbH
11.2019 - 04.2020
BUSINESS DEVELOPMENT
ENWAY
07.2019 - 01.2021
ASISTENT FINANCE & ORDER TO CASH
BAYER S.A
09.2016 - 06.2018
Master of Science - International Finance
Hochschule Für Wirtschaft Und Recht
Bachelor of Arts - International Business
Hochschule Für Technik Und Wirtschaft Berlin
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