Dynamic Senior Operations Engineer with a professional track record of 5+ years in a large corporation with top ratings. A Senior Operations Engineer for Hybrid Platform Services at Sky Deutschland, based in Munich, Bavaria, Germany. With expertise that lie in patching and administering Linux and Windows systems, employed cutting-edge technologies and automation tools to enhance operational efficiency and security. Passionate about embracing new challenges and opportunities, and continuously enhancing personal skills as a Platform Engineer, SRE, DevOps, Git-Ops, and Solutions Architect. Committed to innovation, process optimization, and organizational growth. Eager to contribute to a dynamic team, seeking new opportunities aligned with strong skills and aspirations.
Hi, I’m
Marco Sesto
Senior Operations Engineer
Munich
Summary
Overview
5
years of professional experience
5
Languages
Work History
Sky Deutschland GmbHMunich
Senior Operations Engineer
7 2021 - Current
Job overview
- Implemented security protocols across 800+ servers via tailored CIS benchmarks using Puppet, reducing security breach risks by 30% and saving €250K in potential downtime losses.
- Designed and executed strategic patch management policies that streamlined processes, strengthened system reliability, and reduced security vulnerabilities by 40%.
- Directed cross-functional teams in onboarding 350 servers, setting clear expectations with service owners to ensure a seamless process and 100% system compliance.
- Spearheaded the deployment of a multi-functional MFT application, aligning with stakeholder requirements and ensuring a 25% boost in operational productivity.
- Demonstrated technical versatility by architecting a complex MFT application supporting both internal and external stakeholders.
THGManchester
L2 Systems Engineer
12.2019 - 07.2021
Job overview
- Improved client satisfaction rates by ensuring high availability and performance for hosting services, managing server administration, network protocols, and database operations for over 100 clients.
- Analyzed hosting performance metrics to identify inefficiencies, leading to process optimizations that improved client satisfaction by 15%.
THGManchester
L1 Systems Engineer
2019.05 - 2019.11 (6 months)
Job overview
- Strengthened client trust and retention by providing empathetic, professional support and delivering timely resolutions to technical issues.
- Improved operational efficiency by streamlining support processes, achieving faster resolution times and reducing client complaints.
- Streamlined support processes for faster issue resolution and increased efficiency
AppleManchester
Technical Specialist
02.2018 - 05.2019
Job overview
- Increased system performance reliability by conducting rigorous testing and resolving complex hardware and software issues using advanced diagnostic tools.
- Delivered exceptional customer experiences by resolving technical challenges efficiently, enhancing Apple's reputation for premium support services.
S&F Technology
Hardware Networking Trainee
06.2016 - 08.2016
Job overview
- Improved operational security by configuring and deploying BOSS access control systems for a hospitality client, enabling seamless and secure room entry for guests.
Education
Learning PeopleManchester
Comptia Cybersecurity Analyst CYSA from Information Technology
01.2019 - 01.2020
University Overview
The University of SheffieldSheffield
MSc from Nanomaterial and Material Science Engineering
01.2017 - 01.2018
University Overview
The University of ManchesterManchester
B.Eng (Hons) from Electrical and Electronic Engineering
01.2013 - 01.2016
University Overview
The University of ManchesterManchester
Foundation Diploma from Electrical and Electronics Engineering
01.2012 - 01.2013
University Overview
British International School of RiyadhRiyadh, Saudi Arabia
A-Levels from Maths, Physics, Spanish
01.2010 - 01.2012
University Overview
Skills
Cloud Computing
Availability
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
L2 Systems Engineer
THG
12.2019 - 07.2021
Learning People
Comptia Cybersecurity Analyst CYSA from Information Technology
01.2019 - 01.2020
Technical Specialist
Apple
02.2018 - 05.2019
The University of Sheffield
MSc from Nanomaterial and Material Science Engineering
01.2017 - 01.2018
Hardware Networking Trainee
S&F Technology
06.2016 - 08.2016
The University of Manchester
B.Eng (Hons) from Electrical and Electronic Engineering
01.2013 - 01.2016
The University of Manchester
Foundation Diploma from Electrical and Electronics Engineering
01.2012 - 01.2013
British International School of Riyadh
A-Levels from Maths, Physics, Spanish
01.2010 - 01.2012
Senior Operations Engineer
Sky Deutschland GmbH
7 2021 - Current
L1 Systems Engineer
THG
2019.05 - 2019.11 (6 months)
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Spanish
Upper intermediate (B2)
German
Beginner (A1)
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