Marcus Blair
Operations Manager / Lean Manager
Kassel
Summary
Dynamic Business Process Engineer with a proven track record at Ceva Logistics, enhancing operational efficiency and customer satisfaction through effective process improvements. Skilled in workflow optimization and cross-functional team leadership, I championed best practices and streamlined operations, fostering a culture of continuous improvement and accountability.
Professional with experience in optimizing business processes and driving operational efficiency. Strong focus on team collaboration, delivering measurable results, and adapting to changing needs. Skilled in process mapping, data analysis, and project management. Known for problem-solving abilities and effective communication with stakeholders.
Overview
32
32
years of professional experience
Work History
Business Process Engineer (LeaNn Management)
Ceva Logistics
01.2023 - Current
- Improved operational efficiency through the design and implementation of effective process improvements.
- Enhanced customer satisfaction levels with redesigned processes that prioritize client needs.
- Established strong relationships with internal stakeholders, facilitating open communication channels between departments.
- Led non-conformance investigations, root cause analysis and corrective and preventive actions.
- Used standard methodologies and tools to document processes and procedures.
- Developed comprehensive documentation for new processes, ensuring seamless transitions for team members.
- Spearheaded change management initiatives, fostering a culture of continuous improvement within the organization.
- Streamlined business processes by identifying bottlenecks and implementing optimized workflows.
- Championed best practices throughout the organization by leading workshops on process engineering principles.
- Standardized procedures across multiple locations, resulting in increased operational consistency and reduced errors.
- Leveraged Lean methodologies to enhance quality control measures in various business functions.
Operations Manager / Standortleiter
Ceva Logistics
08.2021 - 01.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
Teamleiter
Volkswagen O.T.L.G.
08.2007 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Conducted regular reviews of operations and identified areas for improvement.
NCO Master at Arms
United States Navy + United States Navy Reserve
07.2004 - 09.2010
- Assisted in the development of security plans for special events, resulting in no major incidents during high-profile gatherings.
- Optimized patrol routes and schedules, ensuring comprehensive coverage and rapid response to incidents.
- Enhanced operational effectiveness with detailed planning and execution of security measures for high-profile visits.
- Collaborated with other departments to develop cohesive strategies for addressing potential threats or incidents.
- Conducted investigations into incidents, leading to the resolution of various cases and the prevention of future issues.
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Streamlined weapons inventory process, ensuring accountability and timely maintenance of arms.
- Maintained high morale among team members by providing leadership and mentorship, leading to increased productivity and cohesion.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
Sales Manager
Carl Gregory Chrysler Dodge Jeep
09.1998 - 07.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Soldier / Embassy + Presidential Security
United States Marine Corps, USMC
08.1993 - 09.1998
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Managed weapon handling, delivery, and shipping systems.
- Provided strategic plotting and navigation for warfare areas.
- Maintained required level of proficiency in use of firearms.
- Trained in small arms, anti-armor and indirect fire weapons.
- Conducted detailed reconnaissance missions to gather critical intelligence for mission planning.
- Developed and executed comprehensive training programs, significantly improving team readiness.
- Analyzed intelligence data to predict enemy movements and strategies.
- Assisted in development of strategic plans, contributing to successful missions.
- Fostered local community relations through engagement projects and cultural exchange.
- Enhanced team cohesion by leading rigorous physical training sessions.
- Coordinated with international partners to strengthen alliances and share critical intelligence.
- Negotiated peaceful resolutions in conflict zones, minimizing need for force.
- Optimized resource allocation for missions by continuously evaluating and adjusting supply needs.
Education
Associate of Science - Business Administration
University of The People
California 04.2001 -
High School Diploma -
Highschool
Keyport Highschool 04.2001 -
Skills
Business analysis
Process mapping
Cross-functional team leadership
Teamwork
Problem-solving
5S organization
Team leadership
Multitasking
Operational efficiency
Decision-making
Materials management
Workflow optimization
Timeline
Business Process Engineer (LeaNn Management)
Ceva Logistics
01.2023 - Current
Operations Manager / Standortleiter
Ceva Logistics
08.2021 - 01.2023
Teamleiter
Volkswagen O.T.L.G.
08.2007 - 08.2021
NCO Master at Arms
United States Navy + United States Navy Reserve
07.2004 - 09.2010
Associate of Science - Business Administration
University of The People
04.2001 -
High School Diploma -
Highschool
04.2001 -
Sales Manager
Carl Gregory Chrysler Dodge Jeep
09.1998 - 07.2004
Soldier / Embassy + Presidential Security
United States Marine Corps, USMC
08.1993 - 09.1998
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