Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Blount MB

New Castle

Summary

  • Four years of general office, back office banking experience
  • Detail-oriented with four years of experience in conflict resolution and negotiation combined with excellent reporting and research skills.
  • Strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Advanced computer experience required (e.g. MS Word, Outlook and Excel)

Overview

5
5
years of professional experience

Work History

Officer; Sr Claims Analyst II

Bank Of America
06.2021 - Current
  • Review and analyze up to 20 suspicious and potentially fraudulent insurance claims daily
  • Follow established policies and procedures while initiating appropriate actions steps to mitigate risk and protect the Bank from financial loss
  • View fraud focused reports regularly to ensure processing was conducted efficiently
  • Research claims and incident information to deliver solutions and resolve problems
  • Analyze evidence obtained by Bank to confirm fraudulent activity gathered by investigation
  • Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned
  • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
  • Perform defined mitigation steps to reduce financial loss to our customers and the bank
  • Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

FRAUD ANALYST

Bank Of America
02.2019 - 06.2021
  • Reviewed 20 high priority cases daily to uncover possible fraudulent activity resulting in 80% increase in overall team production.
  • Provided exemplary customer service to clients and company personnel, resulting in top performer achievement for
  • Worked with third-party vendors to access and analyze data and systems.
  • Performed risk assessments regularly to determine level of fraud risk and prioritize investigations.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Education

High School Diploma -

WILLIAM PENN
New Castle, DE
06.2013

Skills

  • Extensive Claims Analysis
  • Effective communication
  • Fraud detection
  • Risk Assessment
  • Prevention of Criminal Activity
  • Risk management

Timeline

Officer; Sr Claims Analyst II

Bank Of America
06.2021 - Current

FRAUD ANALYST

Bank Of America
02.2019 - 06.2021

High School Diploma -

WILLIAM PENN

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Marcus Blount MB