Marcus Mckay
Bremerton,WA
Summary
Dedicated customer service professional with over 10 years of experience in retail and technical support, adept at guiding clients through decision-making, issue resolution, and seamless transactions. Proven expertise as a Geek Squad Field Agent, providing expert troubleshooting for devices while fostering team collaboration to ensure timely solutions and enhance customer understanding of product features. Recently completed the Google IT Support Certification through Coursera, significantly enhancing proficiency in IT systems, Microsoft Office, and various online tools. Recognized for building strong relationships, consistently meeting targets, and thriving in dynamic environments. Ready to leverage communication, problem-solving, and client-focused skills to support clients of the Washington State Department of Labor & Industries with permits, policies, and services.
Overview
8
8
years of professional experience
Work History
Geek Squad Field Agent
Silverdale
04.2021 - Current
- Provided expert technical support and troubleshooting for various electronic devices.
- Collaborated with team members to ensure timely and effective solutions for customers.
- Educated clients on local building codes, electrical safety regulations, and permitting requirements during installations, promoting compliance and informed decision-making akin to guiding customers on state labor and industry policies.
Mobile Expert
T-Mobile
07.2019 - 02.2021
- Processed transactions and ensured compliance with data privacy standards.
- Demonstrated in-depth knowledge of mobile devices and plans to assist customers in making informed decisions.
- Consistently exceeded sales goals by educating customers on options and resolving inquiries through clear communication, achieving top-three rankings across multiple months in a row.
Sprint Sales Representative
Federal Way
03.2018 - 05.2019
- Cultivated strong customer relationships, resulting in increased sales and customer satisfaction.
- Utilized product knowledge and persuasive skills to meet and surpass sales goals.
- Handled 40+ client inquiries.
Education
IT Certification -
01.2023
High School Diploma - undefined
01.2016
Skills
- Customer inquiry resolution
- Data entry
- Microsoft Office proficiency
- Policy interpretation
- Exceptional customer service
- Strong communication abilities
Timeline
Geek Squad Field Agent - Silverdale
04.2021 - Current
Mobile Expert - T-Mobile
07.2019 - 02.2021
Sprint Sales Representative - Federal Way
03.2018 - 05.2019
Olympic High School - High School Diploma,
Coursera - IT Certification,