Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Margaret Ann Kerray

Orders Management Specialist
Stirling

Summary

Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong SFDC and ORACLE knowledge and proficiency to navigate multiple systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Orders Management Specialist

Merck Ltd
03.2008 - Current


  • Entering orders for client submissions and can enter any complexity of order for all geographical locations (US, UK, Singapore, China).
  • Working in conjunction with the relevant internal stakeholders (i.e. Sales, PW, Operations etc.) to finalise quotations and complex commercial proposals for all types of testing proposals in a timely manner and to a high standard.
  • Working with the relevant teams to obtain the correct information and educate the relevant personnel on the requirements for future requests in instances where the required information is missing.
  • Handled customer credit applications and partnered with credit manager for approval and account setup.
  • Has extensive experience and knowledge of systems utilized within the order to cash process and the ability to troubleshoot any problems occurring and uses this knowledge to support the global OM team with daily tasks.
  • Providing training to global OM team members on all processes related to order entry, quote/proposal finalization
  • Evaluating and recommending improvements to processes and frameworks to address data, analytics, and development needs in Order to Cash process. Leads or contributes to the redesign of the global Order Entry process by developing harmonized global best practices and identifying opportunities for improvement.
  • Leading and/or supporting any internal Merck audits or external financial audits accordingly
  • Championing the implementation and/or use of digital systems (i.e. ORACLE/SFDC) to drive efficiencies in the daily tasks of the team.

Retail Sales Advisor

RiverIsland Ltd
06.1999 - 02.2008
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bannockburn High School
Bannockburn, Stirling

Skills

Microsoft Excel

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Orders Management Specialist

Merck Ltd
03.2008 - Current

Retail Sales Advisor

RiverIsland Ltd
06.1999 - 02.2008

Bannockburn High School

Similar Profiles

CREATE PROFILE
Margaret Ann KerrayOrders Management Specialist