Maria Sonco
Berlin
Summary
Dynamic and results-driven professional with expertise in hospitality service and interactive communication. At Nova Baghdad, I enhanced customer satisfaction through efficient group reservations management and to-go order preparation, contributing to a positive dining experience and repeat visits. Proven ability to streamline operations while fostering a collaborative team environment.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Restaurant Hostess
Nova Bahgdad
01.2023 - 12.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Warehouse Worker
Tiago Costa
02.2022 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
Secundària Rainha Dona Amélia
LisboaSkills
To-go order preparation
Impression management
High-volume dining
Group reservations management
Hospitality service expertise
Interactive communication skills
Beverage preparation
Ordering procedures
Food station setup
Bar terminology
Menu presentation
Timeline
Restaurant Hostess
Nova Bahgdad
01.2023 - 12.2024
Warehouse Worker
Tiago Costa
02.2022 - 12.2022
Secundària Rainha Dona Amélia