Summary
Overview
Work History
Education
Skills
Timeline
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Maria Sonco

Maria Sonco

Berlin

Summary

Dynamic and results-driven professional with expertise in hospitality service and interactive communication. At Nova Baghdad, I enhanced customer satisfaction through efficient group reservations management and to-go order preparation, contributing to a positive dining experience and repeat visits. Proven ability to streamline operations while fostering a collaborative team environment.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Restaurant Hostess

Nova Bahgdad
01.2023 - 12.2024
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Checked in with servers to confirm preparedness before seating customers.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.

Warehouse Worker

Tiago Costa
02.2022 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

Secundària Rainha Dona Amélia
Lisboa

Skills

To-go order preparation

Timeline

Restaurant Hostess

Nova Bahgdad
01.2023 - 12.2024

Warehouse Worker

Tiago Costa
02.2022 - 12.2022

Secundària Rainha Dona Amélia

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Maria Sonco