ERP
Maria Zino
Business Innovation Senior Expert
Frankfurt Am Main
Summary
Accomplished Business Innovation Senior Expert with a proven track record at the European Central Bank, enhancing strategic decision-making and operational efficiency. Expert in ERP systems and adept at fostering team collaboration, I have significantly improved productivity and problem-solving capabilities. My leadership and communication skills have been pivotal in driving cross-functional projects to success, ensuring high stakeholder satisfaction.
Overview
17
17
years of professional experience
Work History
Business Innovtaion Senior Expert
European Central Bank
01.2015 - Current
- Skilled at influencing and supporting the decision-making process in strategic directions.
- Exceptional problem-solving skills to tackle cross-functional challenges under tight deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
IT Business Analyst
Serco Germany at the Eurpean Central Bank
05.2012 - 12.2014
- Led workshops aimed at increasing employee proficiency in key software applications, ERP systems and processes.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
Business Analyst
Capgemini Consulting, Italy
10.2007 - 04.2012
- Documented business requirements and conducted prioritization.
- Designed process workflows and adapted to system functionalities in SAP.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Coordinated and executed user acceptance testing in the scope of SAP Finance and Logistics.
Education
Diploma - Professional Coaching And Mentoring
Kingstown College
04.2001 -
No Degree - Certificate Commercial Awareness
BCS UK
04.2001 -
Certificate Requirements Engineering
BCS UK
05.2014
Certification - Foundations of Business Analysis
ESI
Washington 04.2001 -
No Degree - ITIL Foundation
Capgemini
04.2001 -
Master of Science - Economics
Università Parthenope Di Napoli
04.2001 -
Skills
Supervision and leadership
Problem-Solving
Team Management
Flexible and Adaptable
Excellent Communication
Friendly, Positive Attitude
ERP systems and processes
Software
Jira
Planisware
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Football, Music, Greek leterature
Beyond my professional experience, I am driven by a passion for Football, Music, Greek Literature, coaching and mentoring practices. These interests have not only provided me with a rich and fulfilling personal life but have also cultivated valuable skills such as teamwork, creativity, and critical thinking.
Timeline
Business Innovtaion Senior Expert
European Central Bank
01.2015 - Current
IT Business Analyst
Serco Germany at the Eurpean Central Bank
05.2012 - 12.2014
Business Analyst
Capgemini Consulting, Italy
10.2007 - 04.2012
Diploma - Professional Coaching And Mentoring
Kingstown College
04.2001 -
No Degree - Certificate Commercial Awareness
BCS UK
04.2001 -
Certification - Foundations of Business Analysis
ESI
04.2001 -
No Degree - ITIL Foundation
Capgemini
04.2001 -
Master of Science - Economics
Università Parthenope Di Napoli
04.2001 -
Certificate Requirements Engineering
BCS UK
Similar Profiles
Diana UsureluDiana Usurelu
Supervision Analyst at European Central BankSupervision Analyst at European Central Bank
MARCO STEFANO BURGIOMARCO STEFANO BURGIO
Software Test Engineer - Trainee at European Central BankSoftware Test Engineer - Trainee at European Central Bank
Alessia FrapicciniAlessia Frapiccini
Supervision Analyst at European Central BankSupervision Analyst at European Central Bank
Paolo CrispinoPaolo Crispino
Senior Supervisor at European Central BankSenior Supervisor at European Central Bank
CHANDAN CHOWDAPPACHANDAN CHOWDAPPA
Data Migration Analyst at Infosys Limited GermanyData Migration Analyst at Infosys Limited Germany