MARIA HELENA EMIDIO PEREIRA

• Ensure that outstanding receivables are minimized by collecting on time and identifying potential bad debts.

• Primary liaison for Accounting and Credit Control.

• Perform activities such as dunning, reporting, account reconciliations. and management of payment errors.

• Continuous relationship management with internal and external customers via phone, e-mail and meetings.

• Commitments with KPIs/Targets, forecast and assist in month-end close.

• Internal investigation of customer issues related to billing documents, disputes resolution, debit/credit invoices creations, corrections and cancellations.

• Ensure that disputed receivables are investigated and resolved.

• Desktop procedure updates and projects.

• New employee trainings.

• Domestic and international portfolios.

• Contact person for all incoming customer requests via phone and email.

• Ensures good customer relations are maintained, as well as customer claims and complaints are resolved in accordance within defined processes.

• Analysis of demand, stock, material allocation, documents, sales order entry, maintenance and updating data.

• Work closely with all involved departments such as sales, logistics, and supply chain.

• Maintenance of customer master data in SAP/Salesforce.

• Back off services.

• Customer Service Team support.

• Follow up deliveries with carriers.

• Place samples order requests.

• New customers creation.

• Open customer's complaints.