Mariam Adamashvili
Wiesbaden
Summary
Customer Service Representative bringing top-notch skills in oral and written communication(especially based on Glovo's experience) with active listening and analytical problem-solving skills. Individual that Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
GLOVO
Tbilisi
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Real Estate Investment Consultant
DK Capital
Tbilisi
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Established key procedures for teams preparing documentation, models and presentations.
- Researched companies and prepared presentations for management and prospective buyers.
- Recommended specific investments to help clients meet financial goals.
Business Trainer
International Black Sea University
Tbilisi
12.2017 - 07.2019
- Assisted high school children with developing and maintaining career plans to sufficiently meet future goals.
- Simulating Start-up projects with them and evaluating them.
- Increasing business awareness in Youth(Over 1000 students)
Education
High School Diploma -
TBILISI Public School N144
Tbilisi 09.2005 - 06.2017
Bachelor of Business Administration - Business Management
International Black Sea University
Tbilisi 09.2017 - 08.2021
Erasmus+ Exchange Program -
West Saxon University of Applied Sciences
Zwickau,Germany 03.2020 - 08.2020
Skills
CRM
SLA
[Product or Service] support
Quality assurance
Creative problem solving
Key stakeholder relationship building
Administrative support
Multi-line phone talent
Staff education and training
Timeline
Erasmus+ Exchange Program -
West Saxon University of Applied Sciences
03.2020 - 08.2020
Business Trainer
International Black Sea University
12.2017 - 07.2019
Bachelor of Business Administration - Business Management
International Black Sea University
09.2017 - 08.2021
High School Diploma -
TBILISI Public School N144
09.2005 - 06.2017
Customer Support Specialist
GLOVO
Real Estate Investment Consultant
DK Capital