Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Mariam Adamashvili

Mariam Adamashvili

Wiesbaden

Summary

Customer Service Representative bringing top-notch skills in oral and written communication(especially based on Glovo's experience) with active listening and analytical problem-solving skills. Individual that Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

Customer Support Specialist

GLOVO
Tbilisi


  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Real Estate Investment Consultant

DK Capital
Tbilisi
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Established key procedures for teams preparing documentation, models and presentations.
  • Researched companies and prepared presentations for management and prospective buyers.
  • Recommended specific investments to help clients meet financial goals.

Business Trainer

International Black Sea University
Tbilisi
12.2017 - 07.2019


  • Assisted high school children with developing and maintaining career plans to sufficiently meet future goals.
  • Simulating Start-up projects with them and evaluating them.
  • Increasing business awareness in Youth(Over 1000 students)

Education

High School Diploma -

TBILISI Public School N144
Tbilisi
09.2005 - 06.2017

Bachelor of Business Administration - Business Management

International Black Sea University
Tbilisi
09.2017 - 08.2021

Erasmus+ Exchange Program -

West Saxon University of Applied Sciences
Zwickau,Germany
03.2020 - 08.2020

Skills

CRM

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Timeline

Erasmus+ Exchange Program -

West Saxon University of Applied Sciences
03.2020 - 08.2020

Business Trainer

International Black Sea University
12.2017 - 07.2019

Bachelor of Business Administration - Business Management

International Black Sea University
09.2017 - 08.2021

High School Diploma -

TBILISI Public School N144
09.2005 - 06.2017

Customer Support Specialist

GLOVO

Real Estate Investment Consultant

DK Capital

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Mariam Adamashvili