Mariana Müller
Office Management Clerk
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Executive Assistant
Sterntaler GmbH
9 2021 - 8 2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Handled confidential and sensitive information with discretion and tact.
Temporary Helper (mini-job)
Müller Holding GmbH & Co. KG, Filiale Coburg
11.2020 - 12.2020
- Served as reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained clean and organized workspace, reducing accidents and increasing overall productivity.
Federal Volunteer Service-Bundesfreiwilligendienst
Bildungszentrum Braunschweig des Bundesamtes für Familie und zivilgesellschaftliche Aufgaben, Braunschweig
02.2019 - 01.2020
- Point of contact for leisure activities of seminar participants.
- Library loan service.
- Support in the preparation and implementation of leisure activities.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Cleaner in Various Households
Self-employed
11.2014 - 08.2018
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
Internship in the Human Resources Department
Granada City Hall
09.2015 - 02.2018
- Payroll accounting and social security.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Market Research Analyst
Eclectic Gastronomy and Music
1 2014 - 9 2014
- Identified emerging markets by analyzing demographic data, enabling targeted marketing efforts for increased revenue growth.
- Enhanced market intelligence by conducting thorough research and analysis of industry trends.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
Customer Service Representative Intern
Edeal Comunicação Digital
04.2013 - 08.2013
- Management of social media, planning, and strategies for businesses, customers, and consumers.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Creation and optimization of display and search campaigns: Google, Facebook, and LinkedIn
- Developed rapport with customers by consistently delivering friendly and efficient service.
Marketing- Und E-Commerce-Assistentin
Seestel Telecomunicação E Soluções
04.2012 - 04.2013
- Creation of an e-commerce project.
- Development and structuring of digital marketing campaigns.
- Website creation and search engine optimization, including web analytics.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased efficiency by implementing new processes and providing administrative support to management.
Manager and Co-Founder
Mox Importações E Com. Eletronicos
10.2010 - 02.2012
- Administrative and Web Marketing Manager.
- Social media and network management (SEO, postings, ads).
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Assistant in Shoe Retail
New Order Brazil
01.2009 - 02.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Customer Support Specialist
Conauto S.A Car Dealership (Autohaus)
01.2005 - 12.2008
- Customer service, purchase agreements, leasing, rentals, sales support, and other office services.
- Coordinated efforts between departments for seamless communication regarding customer concerns or requests.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
Education
Vocational Training - Administration And Finance
Office Management Clerk
I.F.P. Granada, Granada, Spain 09.2015 - 2018.02
High School Diploma -
Bachelor's Degree in Marketing
Pitágoras College, Brazil 01.2013 - 01.2014
Skills
Administrative Support
Office Management
Information confidentiality
Teamwork and Collaboration
Fast Learner
Computer Skills
ERP-Software: Sage ContaPlus (SAGE 50)
MS-Office: Word, Excel, PowerPoint
Attention to Detail
Active Learning
Excellent Communication
Customer Service
Flexible Schedule
Documentation And Reporting
Certification
TELC Deutsch B1
Personal Information
- Place of Birth: Belo Horizonte, Brasilien
- Date of Birth: 06/25/1985
- Nationality: brasilianisch
- Marital Status: verheiratet
Languages
Portugiesisch
Englisch
Englisch
Englisch
Timeline
Temporary Helper (mini-job)
Müller Holding GmbH & Co. KG, Filiale Coburg
11.2020 - 12.2020
Federal Volunteer Service-Bundesfreiwilligendienst
Bildungszentrum Braunschweig des Bundesamtes für Familie und zivilgesellschaftliche Aufgaben, Braunschweig
02.2019 - 01.2020
Internship in the Human Resources Department
Granada City Hall
09.2015 - 02.2018
Vocational Training - Administration And Finance
Office Management Clerk
09.2015 - 2018.02
Cleaner in Various Households
Self-employed
11.2014 - 08.2018
Customer Service Representative Intern
Edeal Comunicação Digital
04.2013 - 08.2013
High School Diploma -
Bachelor's Degree in Marketing
01.2013 - 01.2014
Marketing- Und E-Commerce-Assistentin
Seestel Telecomunicação E Soluções
04.2012 - 04.2013
Manager and Co-Founder
Mox Importações E Com. Eletronicos
10.2010 - 02.2012
Sales Assistant in Shoe Retail
New Order Brazil
01.2009 - 02.2010
Sales Customer Support Specialist
Conauto S.A Car Dealership (Autohaus)
01.2005 - 12.2008
Executive Assistant
Sterntaler GmbH
9 2021 - 8 2022
Market Research Analyst
Eclectic Gastronomy and Music
1 2014 - 9 2014
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