Übersicht
Berufserfahrung
Ausbildung
Kompetenzen
Language
Zeitleiste
Generic

Mariel Lizana

Berlin

Übersicht

12
12
years of professional experience
1
1
year of post-secondary education

Berufserfahrung

Senior Risk Mitigation Teamlead

Zalando
09.2025 - heute
  • Leading a team of 15 Experts within Risk Mitigation Department
  • Spearheaded the identification and categorization of operational risks, developing comprehensive mitigation frameworks and "incident response" protocols to maintain business continuity during high-impact fraud or compliance events.
  • Orchestrated the deployment of real-time monitoring tools and feedback loops, translating emerging risk trends into immediate process improvements and updated internal controls to preemptively reduce organizational liability.

Teamlead Fraud Prevention CE und Quality CuCa DACH

Zalando
Berlin
09.2022 - 08.2025
  • Leading a team of 28 staff members in the Fraud Prevention division for Central Europe and the Quality Department within Customer Care in the DACH market
  • Orchestrated the tracking of critical KPIs and delivered actionable insights to senior leadership, leveraging root cause analysis to eliminate service gaps and improve operational efficiency.
  • Directed fraud prevention and quality strategies by collaborating with Product, Engineering,Quality and Legal teams to refine internal rules, optimize detection tools, and implement sustainable process enhancements.

Team Support Expert

Zalando
Berlin
01.2021 - 08.2022
  • Identification of workflow inefficiencies and maintained comprehensive process documentation/team guidelines to ensure standardized, high-quality outputs across the department.
  • Privacy Champion (August 2020- August 2022); training and onboarding of new Privacy Champions within the International Division and the Data Protection Team; driving forward and supporting various projects
  • Acted as the primary liaison between internal teams, external partners, and IT, facilitating seamless information flow and coordinating complex project requirements to meet organizational standards.
  • Managed critical internal databases and CRM systems, generating detailed reports and evaluations to support data-driven decision-making and continuous improvement initiatives.

Customer Care Specialist

Zalando
Berlin
06.2019 - 12.2020
  • Conducted deep-dive investigations into data mishandling complaints, performing root cause analyses to implement systemic safeguards and prevent recurring compliance breaches.
  • Developed and delivered specialized GDPR training and high-fidelity response templates for customer care teams, bridging the gap between complex legal requirements and operational excellence.

Teamlead Winterdienst

3B Dienstleistung
Berlin
10.2018 - 04.2019
  • Scheduling of shifts and areas (postcodes: 13627, 13629, 13599); maintenance of gritting and snow-clearing vehicles

Sales Management

City Tours
Berlin
01.2014 - 01.2017
  • Developed and optimized a network of high-value B2B partnerships—including hotels, travel agencies, and digital platforms—ensuring consistent service delivery and brand alignment across all sales channels.
  • Monitored real-time sales performance and competitor pricing trends to implement dynamic scaling strategies, maximizing tour occupancy while maintaining premium service quality during peak volume fluctuations.

Administrative and Marketing Assistant

EccoOcean.org
Tel Aviv
04.2013 - 01.2014
  • Marketing, administrative support (appointments, flights, accommodation), organising volunteer projects in Tel Aviv

Ausbildung

Tourism Manager - Weiterbildung

PUCMM
07.2012 - 01.2013

Abitur -

Friedensburg Oberschule
Berlin

Joan Miró Grundschule
Berlin

Kompetenzen

  • Cross-Functional Interface Management (Product vs Operations)
  • Strategic Change Management & Tool Adoption
  • Regulatory Compliance (GDPR/AML) in Digital Systems
  • Root Cause Analysis & Process Optimization
  • Performance Management
  • Excellent Leadershipmanagement

Language

Deutsch

Experte
C2

Spanisch

Experte
C2

Englisch

Fortgeschrittene Kenntnisse
C1

Französisch

Einsteiger
A1

Zeitleiste

Senior Risk Mitigation Teamlead

Zalando
09.2025 - heute

Teamlead Fraud Prevention CE und Quality CuCa DACH

Zalando
09.2022 - 08.2025

Team Support Expert

Zalando
01.2021 - 08.2022

Customer Care Specialist

Zalando
06.2019 - 12.2020

Teamlead Winterdienst

3B Dienstleistung
10.2018 - 04.2019

Sales Management

City Tours
01.2014 - 01.2017

Administrative and Marketing Assistant

EccoOcean.org
04.2013 - 01.2014

Tourism Manager - Weiterbildung

PUCMM
07.2012 - 01.2013

Abitur -

Friedensburg Oberschule

Joan Miró Grundschule

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Mariel Lizana