Marigona Salihu
Fredrikstad
Summary
Experienced Junior Team Lead and Quality Analyst dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player with big picture focus with excellence in communicating goals and vision to succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Team Lead
TikTok
06.2022 - Current
- Results-oriented Junior Team Leader with background in Quality Analysis, possessing strong leadership and communication skills.
- Proven ability to lead and motivate teams of quality analysts to achieve and exceed performance targets.
- Adept at implementing quality assurance processes, conducting audits, and providing constructive feedback to enhance overall team efficiency.
- Demonstrated proficiency in identifying and resolving quality issues, ensuring adherence to established standards and procedures. Detail-oriented and dedicated to continuous improvement, with track record of successfully driving quality initiatives within team environments.
Senior Quality Analyst
TikTok
11.2021 - Current
- SME (Subject-matter-expert) Nordic Markets data analytics.
- Dedicated and results-driven Senior Quality Data Analyst with over 6 years of experience in analyzing, interpreting, and leveraging data to drive quality improvement initiatives.
- Proficient in utilizing advanced statistical methodologies, data visualization tools, and quality management principles to identify trends, anomalies, and opportunities for process optimization.
- Skilled in cross-functional collaboration, leading teams, and communicating complex technical findings to stakeholders at all levels.
- Proven track record of implementing data-driven solutions that enhance product quality, reduce defects, and streamline operations.
- Committed to continuous learning and staying abreast of emerging trends in data analytics and quality assurance.
- Adept at leveraging technology to automate processes and increase efficiency.
- Passionate about delivering actionable insights that drive business growth and customer satisfaction.
Senior Logistics Specialist
SumUp
09.2019 - 10.2021
- Key Account Manager, Nordic clients. Developing and maintaining strategic long-term relationships with high volume clients. Serving as a contact point for key customers and internal teams.
- Researching key customer wants and needs, suggesting and tailoring solutions.
- Customer Support. Establishing new leads, growing the sales pipeline, and implementing strategies to increase market penetration.
- Coordinated with international partners for seamless end-to-end global logistics solutions tailored to specific market conditions or client requirements.
- Trained team members on industry best practices and software tools to increase overall efficiency within departments.
- Enhanced supply chain efficiency by streamlining inventory management processes and implementing best practices.
- Implemented systems and procedures for accurate data collection and reporting.
Content Moderator
Facebook
08.2017 - 08.2019
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Education
Associate of Arts - Dance
Bårdar Danseakademiet
Oslo2015
Skills
- People and Team Management
- Coaching and Mentoring
- Quality and Performance Improvement
- Improvement plan knowledge
- Complex Problem-Solving
- Employee Evaluation
- EHS: Environment, Health and Safety
- Ethics and Compliance
- Global and Personnel Compliance
- Project Management Fundamentals
- Conflicts of Interest
- NDAH: Non-discrimination and Anti-Harassment
- Publicly Acceptable Communication
- Data Analytics
- Quality Analytics
Accomplishments
- Global Award, Spot bonus: "Outstanding Individual: Best Performer April-June 2023. Marigona has been an exceptional Junior Team Leader, especially when she took on the crucial responsibility of supporting the Nordics market during the previous manager's maternity leave. Her contribution was invaluable, ensuring the team operated seamlessly, accomplishing daily tasks and managing ad-hoc requests from stakeholders and senior management with ease. Her supportive and capable nature, combined with her enthusiasm for learning and improvement, positions her as a promising future leader. Marigona's willingness to embrace additional responsibilities showcases her dedication to broadening her knowledge and assisting her team and colleagues in performing at their best. Despite facing market challenges, she remained a reliable contact for managers and leaders, fostering clear communication and efficient team collaboration. She displayed her leadership abilities by effectively leading team meetings, creating and managing important documents, and actively participating in interviews for potential candidates. Marigona's contributions have been of utmost quality, making her an indispensable member of the Nordic team. Her dedication and hard work are greatly appreciated, and she has truly made a positive impact on the team's success."
- EU Award: "Be Courageous & Aim for the Highest - Dared to take calculated risks for bigger gains. Assumed ownership of outcomes. Explored alternative solutions in a larger scope for the optimal result. Insisted on higher standards. Didn't just get the job done, executed with excellence."
TikTok
Certification
Certified trainings:
- EHS: Environment, Health and Safety
- Ethics and Compliance
- Diversity & Inclusion
- USDS Compliance Training for Global TikTok and Byte
- Global and Personnel Compliance
- Project Management Fundamentals
- Conflicts of Interest
- NDAH: Non-discrimination and Anti-Harassment
- Publicly Acceptable Communication
- EU Security
- Global Data Protection
- Cyber Security
- Data Security
- Information Security
- Phishing
- Anti-Money-Laundering
- Economic Sanctions
- ABAC: Anti-Bribery and Anti-Corruption
Languages
Norwegian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
German
Intermediate (B1)
Additional Information
TikTok Quality Manager: Patrik Rauschke, +491795016186
TikTok Team Lead Nordic Markets: Athanasia Karra, +353838829713
Facebook Operations Manager: Patrik Rauschke, +491795016186
Timeline
Junior Team Lead
TikTok
06.2022 - Current
Senior Quality Analyst
TikTok
11.2021 - Current
Senior Logistics Specialist
SumUp
09.2019 - 10.2021
Content Moderator
Facebook
08.2017 - 08.2019
Associate of Arts - Dance
Bårdar Danseakademiet
Certified trainings:
- EHS: Environment, Health and Safety
- Ethics and Compliance
- Diversity & Inclusion
- USDS Compliance Training for Global TikTok and Byte
- Global and Personnel Compliance
- Project Management Fundamentals
- Conflicts of Interest
- NDAH: Non-discrimination and Anti-Harassment
- Publicly Acceptable Communication
- EU Security
- Global Data Protection
- Cyber Security
- Data Security
- Information Security
- Phishing
- Anti-Money-Laundering
- Economic Sanctions
- ABAC: Anti-Bribery and Anti-Corruption
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