Mariia Yevko
Accountant
Teupitz,BB
Summary
Proven track record in enhancing customer satisfaction and streamlining invoice processing, demonstrated during my tenure at CLAL Insurance. Skilled in CRM software and customer service, I consistently exceeded sales targets and improved billing efficiency. My analytical thinking and MS Office proficiency support my ability to deliver outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Accounting Assistant
Itay Bair Office
01.2023 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Insurance Customer Service Representative
CLAL Insurance
06.2020 - 11.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assessed customer needs and recommended suitable insurance policies.
- Completed customer applications and updated records to reflect current information.
- Responded to customer requests for products, services, and company information.
Sales Agent
Hot
01.2018 - 02.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Master of Education - English Language And Literature
University of Karazin
Kharkiv, Ukraine 04.2001 -
Master of Laws -
University of Yaroslav Mudriy
Kharkiv, Ukraine 04.2001 -
Skills
Microsoft Excel
Data Entry
Invoicing and Billing
MS Office
Account Reconciliation
Customer Service
Invoice Verification
Month-end reports
Invoice Processing
SAP
Analytical Thinking
CRM software proficiency
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Hebrew
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Accounting Assistant
Itay Bair Office
01.2023 - Current
Insurance Customer Service Representative
CLAL Insurance
06.2020 - 11.2022
Sales Agent
Hot
01.2018 - 02.2020
Master of Education - English Language And Literature
University of Karazin
04.2001 -
Master of Laws -
University of Yaroslav Mudriy
04.2001 -