Marina Karaj
Construction Worker
Heilbronn
Summary
I have knowledge of English,Spanish,Italian language and a basic German vocabulary.
Friendly and communicative.
I learn things fast and I have a very critical eye for everything.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Construction Worker
Iso Therm GmbH
Heilbronn
01.2024 - Current
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Cleaned and maintained tools, equipment and worksites.
Waitress
Fuchs Bar
Hamburg
10.2023 - 01.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Receptionist
Grand Hotel & Spa
Tirana,Albania
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sale Agent
Global Age Solution
Albania
07.2017 - 03.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
Bachelor - Teacher Education
Faculty of History And Philology
Tirane,Albania07.2020
Skills
Team-oriented and dependable
Timeline
Construction Worker
Iso Therm GmbH
01.2024 - Current
Waitress
Fuchs Bar
10.2023 - 01.2024
Receptionist
Grand Hotel & Spa
03.2022 - 07.2022
Sale Agent
Global Age Solution
07.2017 - 03.2022
Bachelor - Teacher Education
Faculty of History And Philology