MARINA KOZIC
Wachenroth,BY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Wichmann Entenspezialitäten GmbH
03.2024 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Trizma
11.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sitel Group
03.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Italian Studies
University of Kragujevac
Kragujevac, SerbiaHigh School Diploma -
Druga Kragujevacka Gimnazija
Kragujevac, Serbia06.2016
Primary School Dositej Obradovic
Kragujevac, Serbia06.2012
Primary School Angelo Canossi
Brescia, Italy06.2010
Primary School Angelo Canossi
Brescia, Italy06.2008
Skills
- Microsoft Word
- Communication
- Teamwork
- Organization
- Problem Solving
- Presentation
- Customer Service
- Office Administration
- Computer Skills
- Administrative Support
Languages
Serbian
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
Spanish
Intermediate (B1)
German
Intermediate (B1)
Hobbies and Interests
- Reading books
- Social Media
- Watching movies/ series
- Training
- Cooking
- Traveling
Timeline
Administrative Assistant
Wichmann Entenspezialitäten GmbH
03.2024 - Current
Customer Service Representative
Trizma
11.2021 - 07.2022
Customer Service Representative
Sitel Group
03.2021 - 08.2021
No Degree - Italian Studies
University of Kragujevac
High School Diploma -
Druga Kragujevacka Gimnazija
Primary School Dositej Obradovic
Primary School Angelo Canossi
Primary School Angelo Canossi
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