Summary
Overview
Work History
Education
Skills
Timeline
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Mario Kahler

Area Manager - Customer Service - Mobile Harbour Cranes And Reachstackers
Warin,MV

Summary

Dynamic Area Manager with a proven track record at Liebherr-Rostock GmbH, excelling in relationship building and operations management. Achieved significant customer satisfaction improvements and team performance enhancements. Skilled in business development and staff training, fostering a collaborative environment that drives growth and efficiency.

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 11 years of management performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience
1
1
Language

Work History

Area Manager - Customer Service - Area Americas

Liebherr-Rostock GmbH
08.2016 - Current
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Built relationships with customers and community to establish long-term business growth.

Spare Parts Coordinator

Liebherr-Rostock GmbH
08.2013 - 07.2016
  • Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Reviewed historical sales data to forecast future demand accurately, ensuring optimal stock levels at all times.
  • Spearheaded cross-functional efforts to resolve backorders quickly while maintaining strong vendor relationships.
  • Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
  • Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.

Training as a Trainer

IHK Zu Schwerin
01.2013 - 07.2013
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Area Sales Manager, Area GUS, UAE

Egger Holzwerkstoffe Wismar, Germany
01.2006 - 12.2012
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Teamleader Customer Service

Egger Holzwerkstoffe Wismar, Germany
01.2003 - 12.2005
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Basic Military Service

German Armed Forces
10.2001 - 07.2002
  • Basic Military Service

Education

No Degree -

Training As An Industrial Clerk
MALIE Mecklenburgisches Matratzenwerk GmbH
04.2001 -

Skills

Relationship building and management

Timeline

Area Manager - Customer Service - Area Americas

Liebherr-Rostock GmbH
08.2016 - Current

Spare Parts Coordinator

Liebherr-Rostock GmbH
08.2013 - 07.2016

Training as a Trainer

IHK Zu Schwerin
01.2013 - 07.2013

Area Sales Manager, Area GUS, UAE

Egger Holzwerkstoffe Wismar, Germany
01.2006 - 12.2012

Teamleader Customer Service

Egger Holzwerkstoffe Wismar, Germany
01.2003 - 12.2005

Basic Military Service

German Armed Forces
10.2001 - 07.2002

No Degree -

Training As An Industrial Clerk
04.2001 -

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Mario KahlerArea Manager - Customer Service - Mobile Harbour Cranes And Reachstackers