Marissa Coppage
Felton
Summary
Dynamic and dependable professional with extensive experience as a School Bus Driver. Known for exceptional communication and child safety awareness, I foster positive student interactions while ensuring timely and safe transportation. Committed to enhancing service quality, I consistently receive positive feedback for my customer-oriented approach.
Overview
22
22
years of professional experience
Work History
School Bus Driver
Caesar Rodney School District
Dover, DE
06.2022 - Current
- Provided exceptional customer support through effective communication and problem resolution.
- Assisted customers with product inquiries, ensuring satisfaction and timely solutions.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with team members to streamline processes for improved service efficiency.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Resolved escalated issues by employing conflict resolution techniques effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
School Bus Driver
Carrol’s Bus Services
Frederica, DE
03.2018 - 06.2020
- Operated school bus safely, adhering to all traffic regulations and safety protocols.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Managed student behavior during transit, promoting a safe and respectful environment.
- Collaborated with school officials to address transportation needs and schedule adjustments.
- Maintained accurate records of routes, mileage, and incidents for reporting purposes.
- Responded promptly to emergencies, ensuring student safety and effective communication with authorities.
- Implemented efficient routes to optimize travel time while ensuring timely arrivals at destinations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Field Service Technician
PuroClean Restoration Specialists
Stevensville, MD
03.2011 - 01.2016
- Conducted site assessments to determine scope of restoration projects.
- Collaborated with customers to provide updates and ensure satisfaction.
- Coordinated with project managers to align service delivery with timelines.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Implemented safety protocols during on-site operations to minimize risk.
- Trained junior technicians on equipment usage and best practices.
- Managed inventory of tools and supplies for effective job execution.
- Developed standard operating procedures to improve service quality.
Customer Service Representative
American Electrical Services
Frederica, DE
01.2004 - 01.2010
- Provided exceptional customer support through effective communication and problem resolution.
- Assisted customers with product inquiries, ensuring satisfaction and timely solutions.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with team members to streamline processes for improved service efficiency.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Resolved escalated issues by employing conflict resolution techniques effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Capitol Baptist School
Dover, DESkills
- Dependable and reliable
- Effective communication skills
- Punctuality
- Customer-oriented
- Child safety awareness
- Dependable and responsible
- Time management
- Attention to detail
- Student interaction
- Flexible schedule
Additional Information
In 2009 I took a customer service workshop in New York with the owner of American Electrical services to better improve my customer service skills, QuickBooks computer skills for estimates, billing and payroll.
Timeline
School Bus Driver
Caesar Rodney School District
06.2022 - Current
School Bus Driver
Carrol’s Bus Services
03.2018 - 06.2020
Field Service Technician
PuroClean Restoration Specialists
03.2011 - 01.2016
Customer Service Representative
American Electrical Services
01.2004 - 01.2010
High School Diploma -
Capitol Baptist School