Marissa Shelley
Wilmington
Summary
Organized, hardworking employee with many years in the hospitality industry. Strong time management skills, detail-oriented and able to learn new tasks quickly and effectively. Dedicated to conforming with internal policies and standards.
Proven track record in ensuring exceptional customer service and satisfaction.
Overview
11
11
years of professional experience
Work History
Server
Banks Seafood Kitchen and Raw Bar
04.2024 - Current
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system
Server
Kid Shelleen's Charcoal House and Saloon
07.2021 - 04.2024
- Serving guests in a friendly and professional manner
- Cash handling
- Cultivated warm relationships with regular customers.
Beer Server
New Smyrna Beach Brewing Company
12.2020 - 07.2021
- Key holder to open/close the building
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Rock Bottom Restaurant and Brewery
11.2019 - 03.2020
- Greeted guests in a timely matter
- Explained to guests information about our brewery, beers and menu
- Served guests food and beverages
- Made sure guests left happy and wanting to come back
Server
PJ's Sea Shack
02.2017 - 11.2019
- Took food and beverage orders for guests
- Opened and closed the restaurant
- Performed proper sanitizing and food handling
Cashier/Salesfloor
Target
07.2014 - 02.2017
- Performed and achieved opening and closing expectations
- Left work stations stocked and clean
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Some College -
Daytona State College
Daytona Beach, FL12.2016
Skills
- Strong work ethic
- Customer Relations
- Cash handling
- Hospitality service expertise
- High volume dining
- Sales expertise
- Suggestive selling
- Excellent communication
Timeline
Server
Banks Seafood Kitchen and Raw Bar
04.2024 - Current
Server
Kid Shelleen's Charcoal House and Saloon
07.2021 - 04.2024
Beer Server
New Smyrna Beach Brewing Company
12.2020 - 07.2021
Server
Rock Bottom Restaurant and Brewery
11.2019 - 03.2020
Server
PJ's Sea Shack
02.2017 - 11.2019
Cashier/Salesfloor
Target
07.2014 - 02.2017
Some College -
Daytona State College
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