Marissa Tew
Wilmington
Summary
People-centered professional skilled in client communication and collaboration. Builds trust through active listening and tailored strategies, ensuring alignment with client needs. Experienced in monitoring sentiment and trends to inform decisions and foster community engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Penn Medicine
Philadelphia
08.2025 - Current
- Managed diverse caseload, utilizing high-touch communication and active listening to ensure timely responses.
- Monitored client sentiment, identified behavioral trends, and adjusted communication strategies to improve engagement and outcomes.
- Monitored client sentiment, identified trends, and adapted strategies to enhance client engagement.
- Collaborated with multidisciplinary teams to align messaging priorities and service plans.
- Produced detailed documentation and performance reports to support data-driven decisions.
Blended Case Manager
Holcomb Behavioral Health Systems
Exton
11.2023 - 08.2025
- Facilitated ongoing communication with clients and families, enhancing relationships and engagement.
- Conducted needs assessments to customize messaging and support, ensuring alignment with client needs.
- Adapted communication strategies to align with evolving community behaviors and trends.
- Provided clear, empathetic responses to inquiries and concerns, fostering trust and collaboration.
Sales Manager
B Tan Tanning Salon
Wilmington
09.2022 - 11.2023
- Executed promotional strategies, enhancing customer engagement and driving revenue growth.
- Cultivated brand loyalty through personalized communication and ongoing community engagement initiatives.
- Analyzed customer behavior and sales trends to guide content themes and marketing decisions.
- Trained staff on brand messaging and customer interaction techniques to elevate service presentation.
Sales Associate
B Tan Tanning Salon
Wilmington
01.2019 - 04.2021
- Cultivated strong customer relationships to enhance loyalty and drive repeat business.
- Identified customer trends, offering insights to leadership that informed promotional strategies.
- Delivered product education and tailored recommendations to empower audience content creation.
Education
Bachelor of Science - Health Behavioral Science
University of Delaware
Newark05-2022
Skills
- Case management
- EHR and CRM systems
- HIPAA compliance
- Crisis communication
- Customer relationship management
- Documentation and reporting
- Social media engagement and community management
- Sentiment monitoring and social listening
- Cross-functional collaboration
- Content planning and calendar management
- Trend identification and cultural awareness
- Microsoft Office Suite
Websites
Certification
- CPR, American Red Cross, 08/20/25, 08/20/27
Industry Expertise
- Social Media & Community Engagement
- Customer Experience
- Behavioral Insights
- Project Coordination
- Digital Communication
Timeline
Targeted Case Manager
Penn Medicine
08.2025 - Current
Blended Case Manager
Holcomb Behavioral Health Systems
11.2023 - 08.2025
Sales Manager
B Tan Tanning Salon
09.2022 - 11.2023
Sales Associate
B Tan Tanning Salon
01.2019 - 04.2021
Bachelor of Science - Health Behavioral Science
University of Delaware